Paving the Way for Healthy Schools

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School should always be a safe and welcome place for children to learn. Every school day, more than 60 million students and staff walk into an educational facility where the indoor air quality (IAQ) affects their well being. Although it’s a silent and unseen culprit, poor IAQ results in an average of 14 million missed school days each year in the U.S. It is up to schools to introduce the proper products and procedures to ensure the healthiest and safest environment for those within the facility and minimize the negative impact of IAQ.

Cleaning and disinfection in schools

Did you know?

  • 50 percent of all illnesses are caused or aggravated by poor IAQ
  • 20 percent of all schools have problems linked to IAQ
  • 3-7 percent of productivity on average is lost due to IAQ

Volatile organic compounds (VOC) are a leading cause of poor IAQ. VOCs evaporate at room temperature, releasing compounds into the air that are inhaled by students and staff. Multiple aspects within a facility can emit VOCs, including your everyday cleaning chemicals. In comparison, green cleaning products and processes are designed to create a healthier and safer environment for students and staff, while some are also designed to help reduce VOC emissions and improve air quality.

Healthy Schools Campaign (HSC) is a nonprofit organization dedicated to making schools healthier places for all students, including the improvement of IAQ. Diversey Care is proud to be a sponsor of the campaign’s resource website, Using the site, schools can search proper green cleaning products and procedures that can help improve your school’s overall environment and IAQ. Many Diversey products, all Green Seal, EcoLogo and/or GREENGUARD-certified are listed on

Diversey Care looks forward to helping HSC promote green cleaning in schools. In July, we will attend the first Green Clean Leadership Council Summit in Seattle, Wash. The two-day event will feature presentations and panel discussions on the future of green cleaning.

We’ll also be encouraging schools to apply for HSC’s Green Cleaning Award for Schools & Universities, which recognizes facilities for their dedication to environmentally friendly and safe cleaning practices. Many winners of this award have used Diversey Care solutions to enhance their green cleaning programs.

To learn more, visit



Re-imagining Sustainability at the EHMA General Meeting

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One of the hospitality industry’s most exciting events is fast approaching! The European Hotel Managers Association has held its general meeting annually in a different European venue since 1974, and Diversey Care is proud to have been a partner sponsor since 2011. Taking place in Geneva Switzerland, April 17-19, this year’s event welcomes hospitality professionals from over 28 European countries and offers a forum for discussion and reflection on the future of the hotel industry. This year’s general meeting theme is “Communication Revolution” and we look forward to once again sharing our expertise and re-imagining sustainability with event attendees.

Dr. Ilham Kadri, Diversey Care President, at the 2014 EHMA general meeting.

Dr. Ilham Kadri, Diversey Care President, at the 2014 EHMA general meeting.

This year, we’re taking an interactive and digital approach to communication and encourage attendees to visit our booth to share their sustainability priorities. With the support of EHMA, we are gathering short video clips and input for a Sustainability Manifesto that will be shared with the industry. When leaders in the industry openly discuss their sustainability goals, EHMA and like-minded organizations are better able to develop and drive solutions that alleviate their greatest sustainability concerns.

On April 18, I will be part of a panel discussion on the topic of “Communication Revolution,” moderated by Michael McKay, a radio journalist. Other members of the panel include Thomas Di Giacomo (CTO Swisscom), Cyril Ranque (Expedia), Mario Jobbe (Brand Karma), Tamar Koifman (Digital Luxury Group) and an executive of Servus Tourismuspartner.

On April 19, Hans Koch, president of EHMA, and I will present the EHMA Sustainability Award by Diversey Care. The award acknowledges a project that transforms the conventional understanding of sustainability to deliver a most efficient output.

Last year, the award was presented to Fabrice Moizan, General Manager of Hôtel Fouquet’s Barrière in Paris for replanting 40 hectares of forest through fundraising and cooperation with the local community and other industry stakeholders.

For more information about the upcoming meeting, visit

For updates from the panel discussion and the award ceremony, follow Diversey Care on Twitter, Facebook and LinkedIn.


Driving Practical Solutions That Reduce Your Food Waste, Safely

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Sealed Air recently attended the Global Food Safety Conference in Malaysia, where I had the honor to participate in a breakout session titled “Where Food Safety Meets Sustainability.” As a long-standing partner of the GFSI, Diversey Consulting, the Consulting arm of the Diversey Care Division of Sealed Air, organized a very interesting round table discussion in which food waste played a big role.

Consider these facts that make food waste a serious global issue that concerns us all:

  • A staggering 40 percent of the food we produce is never consumed. That translates to 1.3 billion tons of food wasted each year.
  • The amount of food wasted is four times the amount needed to feed the 800 million people who are malnourished and has a retail value of nearly $1 trillion.
  • The global food system is estimated to be responsible for up to one-third of human-related greenhouse gas emissions, representing over 3 billion tons of carbon dioxide, and farming is responsible for 70 percent of our fresh waste consumption.

Faced with issues relating to the growing populations and the associated increasing food demand, the tide in understanding food waste issues has begun to turn. In a recent Harris Poll survey commissioned by Sealed Air among U.S. grocery shoppers, consumers ranked “food waste” as their second highest concern after reliable food safety, and ahead of climate change, air pollution, and water shortages. In that same survey, nearly 80 percent of consumers indicated they would think more highly of stores and food brands that helped them to not waste the food they

The reasons for food waste are complex. From a food service operator discarding a box of wilted lettuce, to a retailer rejecting a pallet of “imperfect “ apples, to a consumer throwing away food not consumed in time—food waste occurs across the supply chain, from farm to fork. Understanding the factors that affect spoilage, damage and even consumer preference is the key to developing successful strategies aimed at reducing food waste across each stage of the food supply chain. By doing so, we enhance our ability to feed the world nutritiously, safely and sustainably while minimizing environmental, social and economic impacts.

Food safety and food waste are inextricably linked. Concern over food safety is one of the reasons food is discarded, either because of reasons such as visible spoilage, potential temperature abuse or because food has passed an expiration date.

Consider these ways to reduce and manage food waste in your supply chain:

  • Cold Chain: Ensuring proper temperature controls during transportation is essential to ensure safety and quality of foods before it reaches the store or the restaurant.  Modern technology can help manage and monitor temperature controls throughout the supply chain. For example, TempTRIP, a unique in-transit temperature monitoring system, provides temperature monitoring capabilities during transportation and storage of foods in the distribution center.
  • Packaging Innovations: Look for packaging systems that prevent physical damage during distribution and extend shelf life of perishable food products. Use of modified atmosphere packaging, for example, is a proven method to extend the freshness of many food products from pasta to cheese to meats. In addition, packaging that allows restaurants or consumers to use what they need, or to portion food, can prevent avoidable food waste.
  • Staff Training: Training your staff on basic food safety teaches important information on using day labels for perishable and high risk foods, stock rotation and proper storage- all important considerations for minimizing food waste in your operation.
  • Track your Waste: Establish a simple and easy food waste tracking system- teach your staff to measure food waste before and after service. Diversey Consulting can help your operation set up this system.

Both consumers and the food industry have a role in understanding and responding to the challenges around food waste.  At the end of the day, preventing food waste is good for our society, our environment and our economy.

For more about food safety, watch this Diversey Consulting video:

We would love to hear your points of view. Engage with our social media channels in Twitter, Facebook and Linkedin.


Celebrating International Women’s Day

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27-women-hold-up-half-the-skyOne of my preferred paintings is “Women hold up half the sky” which represents an old Chinese proverb that tells best the story of gender diversity, as the other half of the sky is held up by men. Today, I want to share with you my excitement about International Women’s Day (IWD), which will be celebrated on Sunday, March 8.

International Women’s Day has been observed since in the early 1900’s, a time of great expansion and turbulence in the industrialized world that saw booming population growth and the rise of radical ideologies.

The first National Woman’s Day (NWD) was observed across the United States on February 28, 1909. In 1910, a second International Conference of Working Women was held in Copenhagen, led by a woman named Clara Zetkin and International Women’s Day was created.

Since its birth, IWD has become a global day of recognition and celebration. For many years the United Nations has held an annual IWD conference to coordinate international efforts for women’s rights and participation in social, political and economic processes. 1975 was designated as ‘International Women’s Year’ by the United Nations. Women’s organisations and governments around the world have also observed IWD annually on March 8 by holding large-scale events that honour women’s advancement while diligently reminding us of the continued vigilance and action required to ensure that women’s equality is gained and maintained in all aspects of life.

For IWD, thousands of events are held throughout the world to inspire women and celebrate achievements. Make It Happen (#MAKEITHAPPEN) is the 2015 theme for, encouraging effective action for advancing and recognizing women.

At Sealed Air we have a great initiative called WIN (Women‘s Initiative Network). WIN aims to ensure that Sealed Air attracts, retains and advances the professional development of women, in order to improve the company’s gender diversity. The WIN Steering Committee is very active in planning a series of events both locally and globally and I am very proud to be part of WIN and see the engagement flowing from so many parts of the world.

We should celebrate all women who make it happen each and every day and acknowledge all men who support, promote and encourage diversity and inclusion. Tell me how you will celebrate this important event next Sunday, thinking how your kids’, daughters’ and girls’ futures will be bright, equal, safe and full of rewards. Please send me your thoughts, your ideas, your photos or videos.



Extending our Global Partnership with SKÅL International

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Collaboration is often extremely helpful for making progress on key initiatives. At Diversey Care, we’re proud to call SKÅL International a longstanding partner. SKÅL is the largest professional group of global tourism leaders and includes 17,000 members across 85 nations. The organization unites all branches of the tourism and travel industry to promote global responsible and sustainable tourism through friendship and peace.IMG_0241

We recently renewed our global partnership with SKÅL and are looking forward to working together in order to improve the tourism industry. In particular, our partnership aims to set ambitious sustainability standards and inspire the industry to practice responsible tourism.

Over 7 million children die each year from disease that can be prevented with simple handwashing. With soap and a bit of instruction, these kids can lead healthier lives. This is why Sealed Air developed Soap for Hope, a program that will be a key focus for the partnership with SKÅL in 2015. Soap for Hope aims to save lives, provide livelihoods and prevent waste by collecting used soap bars from hotels.

Each year, a typical 400-room hotel generates 3.5 tons of solid soap waste. Soap for Hope teaches at-risk communities to salvage these remaining pieces of soap and turn them into new soap bars. Soap is recovered from local hotels and then transported to a site for local residents to process it. The soap is redistributed to communities in need to increase hygiene and health or sold to provide an income. We recently launched Soap for Hope in Latin America and are excited to introduce it to other areas of the world.

We are also excited to recognize other innovative sustainability projects in the hospitality industry in 2015. In October, SKÅL will also hold its 76th World Congress in Mombasa, Kenya. Once again, Diversey Care and SKÅL will host an awards program to recognize hoteliers for their sustainability initiatives. We have heard many inspiring stories over the years and look forward to discovering and acknowledging many more.

Tweet me (@lillkleven), Diversey Care (@diverseycare) and SKÅL International (@skalinternational) to share your thoughts on sustainability and hospitality.


Spotlight on Global Food Safety

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Each year, the Global Food Safety Initiative hosts a conference which attracts over 1,000 food safety professionals from more than 60 countries to discuss industry issues and solutions. Kuala Lumpur, Malaysia is the host city for this year’s event, taking place March 3-5. The theme of the conference is “Food Safety: A Shared Responsibility.” This is the first time that GFSI and the Consumer Goods forum has decided to host the conference in Asia with a goal of expanding the forum to create a more inclusive dialog on the issues of food safety and security with a rapidly growing Asian market.

So what is the significance of shared responsibility?

Shared responsibility means that we can’t assume others will take care of the food safety issues we face. We must all be actively involved in advancing the industry and identifying solutions that will improve the way we live. This means retailers, suppliers, equipment providers and packaging manufacturers in every corner of the world need to each look for ways to alleviate food safety risks and protect our food supply. By doing so, the frequency and impact of food illness outbreaks can be minimized and higher quality food can be made available to more people globally.

In addition to food safety, food waste is an important topic of discussion. Did you know that 30 to 50 percent of all harvested food is wasted before it reaches your plate? If more food could be kept fresh and safe, many people around the world wouldn’t be facing hunger.

On Wednesday, March 4 from 4-5:30 p.m., we will host a conference breakout session titled “Food safety driving sustainable business growth,” which will highlight the issue of food waste, accountabilities for fixing the problem and innovations in food waste management. The session will feature insight from Catherine Francois, Global Director of Diversey Consulting, Dr. Ronald Cotterman, Vice President of Sustainability with Sealed Air, Hugo Byrnes, Vice President of Product Integrity with Royal Ahold and Jean-Michel Offe, Executive Vice President of Development and Innovation with Shangri-La International Hotel Management Ltd.

Check out what industry leaders say about the Global Food Safety Conference in this video.

Follow along with our live TwitterFacebook and LinkedIn updates from the event.


Empowerment in the Workplace

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One of the best parts of my role at Diversey Care is building talented teams and inspiring them to quickly transform opportunities into tangible results. Creating a culture of empowerment is critical to this. Empowerment is much more than just encouraging and involving. It’s really about leaders enabling people to make more and bigger decisions without having to refer to someone more senior. The accelerated decision making and more effective cross-functional working then drives results.

My first real experience of empowerment came early in my career when I was overseeing a factory within Diversey, a division of Unilever at the time.  The factory tripled productivity and won a host of external awards including Best Factory of the Year.

The step change in performance only occurred after we created a culture of empowerment. This was accomplished by encouraging natural cross-functional work teams to take the vision of the overall business and convert it into goals and measures that were meaningful to them. Everyone knew “what a good day looked like.”

We reviewed results in multi-level meetings which connected everyone in a very public way, and more importantly, ensured that the teams were no longer a group of people who just worked together but a group of people who needed each other, and above all, trusted each other.

At Sealed Air, one of our values is Courageous Determination, meaning that we are empowered to do what it takes to deliver what we promise. This video ( recently developed by the North American Diversey Care team captures the key role empowerment plays in effective cross-functional working.

How does empowerment impact your workplace?


Is Your Restaurant at Risk?

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logoBocuse165Diversey Care will, once again, be an official partner of Bocuse d’Or 2015 – the prestigious, biennial competition which sees world-renowned chefs from across the globe vying to be crowned winner at what is widely considered the culinary equivalent of the Olympic Games.

Taking place at the SIRHA International Hotel, Catering and Food Trade Exhibition, in Lyon, France, from the 24th – 28th January, the event will also see Ilham Khadri, President at Diversey Care, give a presentation on ‘The unavoidable progress of scientific innovation and its impact on Food Service hygiene’ at the World Cuisine Summit. The presentation will analyse how new innovations can help us eat better, and look at the scientific solutions which can help avoid risks and food scandals. For those of you that cannot make the event, we wanted to share with you some important insights into the risk factors contributing to foodborne illnesses, and ways in which these risks can be mitigated.

You can’t change a customer’s first impression of your restaurant. From the moment patrons walk through the front door, they are looking for a clean, visually-pleasing environment. Diners’ expectations have never been higher, and the overall dining experience is what will keep them returning. As an operator, your commitment to creating a superior dining experience is reflected in the gleaming surfaces of both the dining and kitchen areas.

It is important to place the highest priority on food safety in order to best protect customers, employees and the reputation of your business. Individual incidents of foodborne illness may be somewhat commonplace in today’s world, but widespread outbreaks can be front page news and result in negative backlash, causing sales to plummet.

Despite significant advances in modern technology and efforts to provide safe food, foodborne illness remains a real public health concern in both developing and developed nations throughout the world. The European Food Safety Authority (EFSA), in its 2014 report ‘Trends and Sources of Zoonoses, Zoonotic Agents and Food-borne Outbreaks in 2012’, revealed that in 27 EU member states Campylobacteriosis was the most commonly reported zoonosis, with 214,268 confirmed human cases in 2012 alone.

Improper cleaning and sanitisation of foodservice equipment, surfaces and utensils are a huge factor in the food production process. Microorganisms or allergens are frequently transferred directly onto food or surfaces during the food preparation, serving and storage cycle. Poor hand washing, failure to clean and sanitise a cutting board between uses, or using the same preparation table with raw and cooked foods are all examples of how easy it is to move bacteria around the kitchen and create dangerous food safety risks.

Cleaning in food service environments is essential

Cleaning in food service environments is essential

Restaurant owners and managers can ensure their facility is in top shape by following these simple rules:

1.    Choose the right products and tools

Effective cleaning and sanitisation within the foodservice environment will reduce the chance of cross-contamination of “safe food” during processing, preparation, storage and service because soil, bacteria and other microorganisms are physically removed. However, it’s important that restaurants use products and tools that will deliver superior cleaning results. These include chlorine and quat based sanitisers, degreasers and other surface cleaners.

To ensure the proper concentration of chemicals and achieve the best cleaning results, restaurants should install space-saving dispensing systems that provide dilution control. These also eliminate overuse of chemicals and unnecessary waste because employees don’t have to make guesses about dilution.

Employees must also be mindful of the temperature that chemical sanitisers work best at and the contact time that is required to kill harmful microorganisms. A lower contact time can help improve productivity and compliance with cleaning and sanitisation but operators should ensure the product is effective at removing bacteria and safe.

 2.    Create and follow a schedule for cleaning food contact surfaces

Once the right products and tools have been selected, restaurant managers should create an easy-to-follow process that details cleaning and sanitisation responsibilities. Since cross-contamination is the most common and critical sanitisation failure leading to foodborne illnesses, it’s important that food contact surfaces are thoroughly maintained on a regular basis. These surfaces include any equipment surface or utensil which food may touch during the food production process or via potential “incidental” channels such as food draining, dripping or splashing onto the food preparation areas. For instance, the interior of a microwave oven is considered a food contact surface because food stuck to the sides or ceiling of the oven could drip onto other foods being warmed.

 3.    Reinforce practices with training

Instances of foodborne illness are usually the result of proper procedure non-compliance so it is critical that every member of a foodservice team knows what constitutes a food contact surface. Additionally, employees should understand the importance of using the proper processes and products to both clean and sanitise.

Online training is an effective tool for standardising education within a facility and across multiple restaurant locations. It also allows managers to keep track of employees’ test results and identify areas for improvement on an individual basis. Employees should undergo training when they are first hired and periodically throughout the year, as risks and responsibilities change over time.

Every restaurant operator wants a spotless record when it comes to instances of foodborne illness. Keeping kitchen and dining environments clean not only increases safety but encourages customers to return again and again. Choosing the right products and tools, developing proper procedures and implementing effective training protocols for staff are key elements to any successful food service operation.


Does Your Disinfectant Make the Grade?

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You touch dozens of surfaces over the course of each day, from desks and countertops to doors and elevator buttons. As much as you’d like to think these are clean, they may actually be contaminated with pathogens that can’t be seen by the naked eye. Illnesses such as common colds, norovirus and influenza are all caused by viruses which can live on surfaces for hours or even days.  Those who are infected can spread these unfriendly critters through coughing, sneezing or other body secretions.  These germs can either land on surfaces, like door handles, elevator buttons, faucet handles and phones, and can be moved to these surfaces by contaminated hands.  Unfortunately, you can unknowingly pick them up when you open the door, use the phone or push the elevator button and then later touch your eyes, nose or mouth.

Even when you practice proper hand hygiene, it’s hard to avoid germs if surfaces aren’t regularly and adequately cleaned and disinfected. In order for facilities to reduce infection rates, a focus on improved cleaning and disinfection practices is essential. Using the right disinfectant not only reduces the opportunity for outbreaks, but enhances satisfaction among a facility’s occupants and curbs unnecessary costs due to absence or illness.

So what makes one disinfectant more effective than another? Keep these four considerations in mind when selecting a disinfectant:

  1. A realistic contact time.

Think a surface is decontaminated after a quick spray and a wipe? Think again. First, consult the disinfectant’s label to determine the dwell or contact time. The contact time tells you how long the disinfectant needs to remain wet in order to kill pathogens on the label. Ideally, the product will stay wet and in contact with the pathogen for at least as long, or longer, than the contact time.

Unfortunately, many disinfectants dry before the label contact time is achieved, especially those with longer contact times or high levels of alcohol. Employees may not always reapply the disinfectant to complete the time, meaning that surfaces won’t be properly disinfected. An easy-to-use, effective disinfectant with a shorter contact time is preferred to ensure compliance and efficacy.

  1. Safe and pleasant for staff and guests.

Nobody likes to work with, or be around, products that are unpleasant or unsafe. In addition to strong odors, some disinfectants are irritating to eyes, skin or respiratory tracts, and may require the use of personal protective equipment (PPE) such as gloves and masks. These circumstances may cause staff to minimize use of the product, thus compromising cleaning and disinfection results. Facilities should look for a disinfectant that is safer and more pleasant for staff to use, thereby reducing worker exposure to injuries and patron and staff complaints.

  1. Asset protection.

Facility furnishings and equipment can be expensive to repair or replace. Some disinfectants are more harmful, or shorten the useful life of assets, resulting in expensive repair or replacement costs.  Understanding a disinfectant’s compatibility with substrates and surfaces can help reduce unnecessary damage and costs. Check the disinfectant’s label to determine on which surfaces it can be used and test a small area when using a disinfectant for the first time.

  1. Compatibility with cleaning tools

Not only does a disinfectant need to be compatible with furnishings, it must work well with cleaning tools. Some cleaning tools can actually inhibit the effectiveness of the active ingredients in a disinfectant. For instance, cotton and some microfiber cleaning tools can bind with quaternary ammonium compound-based disinfectants (quats), preventing the release of the disinfectant onto the surface.  Make sure disinfectants are compatible with existing cleaning tools or purchase tools that ensure the efficacy of the disinfectant.

Once the proper disinfectant has been selected, facilities need to ensure employees know how to properly use it. Define cleaning and disinfecting roles and responsibilities so that employees know who is to clean and disinfect what, when, with what, and how often. To further ensure compliance with the process, you can institute a validation program. Validation methods allow facilities to monitor and measure cleaning and disinfection tasks and effectiveness. With the right disinfectant and a plan in place for its proper use, your facility can more effectively disinfect surfaces and keep staff and visitors safe and healthy.

For more information about disinfection solutions from Diversey Care, visit


Five Ways to Improve your Cleaning Efficiency and Profit

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You’ve undoubtedly heard the phrase “time is money.” I think this expression relates extremely well when discussing cleaning processes. Why? Labor is the largest cost for building service contractors (BSCs) and budgets are often tight. Thus, efficiency is critical. However, in addition to performing work at a steady pace, it’s also important that organizations maintain quality, satisfaction and safety for employees and clients.

We recently conducted our first ever BSC expert webinar to share ways to increase your efficiency and profit. Over 100 customers from around the globe were listening in to learn about process improvement. But don’t worry if you missed the session. This blog highlights the webinar’s content so that you can apply it to your own business operations.


Machine selection is one way to improve cleaning efficiency.

BSCs can increase efficiency and realize cost savings by analyzing the following:

1.    Chemicals

I’m sure you’ve witnessed chemicals being wasted or used improperly at some point. By standardizing and harmonizing the range of cleaning products, organizations achieve savings through simplified training, less waste, reduced transportation and storage costs, as well as a reduction in administrative work and costs.

Specifically, super concentrates are a good choice because they can replace ready-to-use and standard concentrates. If dosed through an automated dosing platform, you will increase employee safety while reducing unnecessary overdosing and therefore save on the actual product cost.

But the biggest saving lies in the right choice of cleaning method. For instance, spray cleaning consumes fewer chemicals than the bucket method.

2.    Manual Cleaning Methods

Have you received complaints from workers about exhausting floor care tasks? It may be time to upgrade manual floor cleaning to machine cleaning in order to improve efficiency and reduce unnecessary stress on workers.

Organizations should also review cleaning methods to make sure that the most up-to-date strategies are being utilized, such as cleaning with pre-wetted microfibers and following an efficient machine route.

3.    Machine Selection

The right machine helps organizations improve efficiency. Employees should be able to easily and quickly prepare and maintain the machine. This is accomplished through easy access to the fresh water tank, color-coded maintenance points, optimized construction of the water tank, vacuum motor and wheel drive motor, and easy-to-remove squeegees.

Better maneuverability reduces time dedicated to cleaning. High-quality squeegees, automated dosing and vacuum motors ensure the best results with just one pass, eliminating the need to clean the same area several times.

Moreover the right machine routing is key in order to significantly reduce working time.

4.    Fleet Tracking

How great would it be to keep an eye on your floor care machines from afar? Now you can! Machines are a large investment, so it’s important to protect them. With fleet management tracking technology, organizations are alerted when the machine leaves a designated area or crashes into a wall or other obstruction. BSCs can also understand how long machines are being utilized, enabling them to analyze whether each machine is a good investment. Also, when cleaners know that machines are being tracked, they take better care of them.

5.    Process optimization

There are available systems that can collect presence time, working time, the delivery of critical services, tracking of processes and the measurement of quality. Collecting data is the starting point in order to optimize a process. In order to improve a process you need a standardized approach. For this we use the Lean Six Sigma methodology. Within BSCs, we focus on the standardization of cleaning processes and the improvement of efficiency. This means we will optimize the process flow, focusing again on the optimization of the cleaning methods, considering the use of the best suitable tools, machines and chemicals.  Process documentation and standardized trainings will ensure a stable long-term process.

Although organizations want to improve efficiency in order to reduce costs, employee health and safety must not be compromised. At Diversey Care, we’re dedicated to providing cost-saving solutions that also offer additional benefits. The solutions I’ve outlined above can enhance satisfaction and safety because they simplify work, improve ergonomics and reduce contact with chemicals. Moreover your client satisfaction will increase due to an increased performance level.

Which of these solutions are you considering implementing into your operations? Do you currently utilize some already? Let us know via Twitter, Facebook and LinkedIn.

For more information about solutions for BSCs, visit


Stepping up Disinfection for Cold and Flu Season

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You’ll often find that coughing and sneezing are on the rise around this time of year. Each year, the common cold affects millions of people. In fact, adults have an average of 2-3 colds per year and children have even more.  There are approximately 200 viruses that can cause the common cold, with rhinoviruses being the most common cause.Healthcare

Influenza, or the flu, is another unpleasant illness that nobody wants to experience. Annually, 25 percent of the U.S. population will get the flu, sometimes resulting in hospitalization or death for those with weakened immune systems. A new study shows that an alarming majority of U.S. workers (60 percent) attend work while sick with the flu.[1]

In preparation for cold and flu season, organizations must step up their disinfection to ensure infections do not impact safety, productivity and business reputation.

To curb the impact of the cold and flu, facilities should consider several infection prevention tips, including:

1.    Encourage proper hand hygiene

Since hands can spread germs from one person to another, or to other surfaces, proper hand hygiene is an essential habit. When hands are dirty, employees should wash with hot water and soap or apply an alcohol-based hand sanitizer if water and soap are not available.

2.    Encourage vaccinations

Providing or requiring employee vaccinations helps individuals protect themselves against influenza viruses that match or are related to the viruses in the vaccine.

3.    Clean and disinfect high-touch surfaces

When surfaces are left dirty, they can transfer pathogens to people and cause illness. High-touch surfaces such as door knobs, handrails, elevator buttons and desks or countertops should be disinfected regularly or when visibly soiled using an Environmental Protection Agency (EPA) or Health Canada-registered disinfectant. Employees should clean these surfaces from high to low, from cleanest to dirtiest and from dry to wet.

During periods when illnesses are acquired and spread more frequently, facilities must respond by cleaning and disinfecting more regularly. This may mean changing the traditional cleaning schedule to a more frequent cleaning schedule of all common areas. Organizations may want to develop a checklist to ensure that tasks are completed at the appropriate times.

4.    Encourage proper etiquette with employees and visitors

To further prevent the spread of the cold and flu, facilities should encourage proper etiquette among sick employees, occupants and visitors. This includes limiting contact with others, covering the mouth when coughing and sneezing and disposing of used tissues. Signs and other communication materials can be placed throughout the facility to serve as reminders for these behaviors.

5.    Keep supplies well-stocked

Facilities should stock additional supplies of personal protective equipment (PPE), disinfectants, hand hygiene products, facial tissue, toilet tissue, trash bags and cleaning cloths and tools. This will encourage compliance with infection prevention strategies.

6.    Monitor compliance

Compliance monitoring can help a facility ensure that workers are performing tasks as expected and can help identify areas for improvement. This may include keeping track of handwashing and sanitizing habits through automated hand hygiene monitoring and compliance reporting, using fluorescent markets to measure surface cleanliness rates and tracking PPE usage.

With the above strategies, organizations can help prevent the cold and flu from spreading, keeping employees and guests healthy.

For more infection prevention advice, follow us on Twitter, Facebook and LinkedIn.


Winning Ideas at the Worldwide Hospitality Awards

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The hospitality industry has a lot to celebrate when it comes to sustainability, and Diversey Care is proud to be part of the excitement. We recently had the pleasure of attending the Worldwide Hospitality Awards ceremony in Paris where innovative hospitality initiatives from around the globe were honored for their excellence.

Worldwide Hospitality Awards

At the event, we sponsored the Best Initiative in Social Responsibility for the third consecutive year. The award recognizes a global and an independent initiative that demonstrate excellence in sustainable development, fair trade and social responsibility towards employees and local populations, and/or tourist sites and natural resources.

The submissions for this category were truly inspiring and highlighted a range of hospitality projects that are benefitting people and the planet. Diversey Care president, Dr. Ilham Kadri, presented the awards to this year’s winners:

  • Global initiative: InterContinental Hotels Group (IHG) was recognized for its “The Future of Local” program, which engaged the world’s thought leaders through TED events, and 7 TEDActive Universities, asking them how IHG can make local communities a better place. Over 3,000 people visited the ‘Future of Local’ microsite and the feedback from these events supported a range of local initiatives. For example, the InterContinental Hong Kong recycled 1,200 liters of food waste into compost, gave away 2,630 kilograms of spare fruit to the wider community and participated in a large-scale soap and shampoo recycling program. Christophe Laure, General Manager at InterContinental Le Grand Hotel Paris, accepted the award on behalf of IHG.

 Other finalists for the global initiative award include Louvre Hotels Group for its social charter for room cleaning subcontractors and Scandic Hotels for its commitment to accessible design to provide a great guest experience for persons with disabilities.

  • Independent initiative: Melia Roma of the Meliá Hotels International Group launched a campaign to raise awareness for workplace disability. In partnership with the AIPD (Italian Association for Down-Syndrome Carriers) the hotel provided three months of training to six individuals with Down-Syndrome to teach them the daily routine of the hotel. The training was filmed and developed into a six episode documentary called “Hotel 6 Stelle,” which was aired on television. Palmiro Noschese, Area Manager Italy at Melia Hotels International, accepted the award on behalf of Melia Hotels.

 Other finalists for the independent initiative award include Costa Navarino’s Navarino Natura Hall for educating guests and locals about the region’s environmental issues and Steinberger Hotel Group, which has received sustainable certificates for providing guests with a green experience through recycling, water-saving and energy-saving upgrades and other offerings.

We’d like to congratulate both winning properties as well as the other properties that competed for the Diversey Care-sponsored awards. From educating guests about the importance of sustainability and workplace diversity to introducing renewable energy solutions, hotels today are coming up with creative ways to protect our planet.

To support properties’ sustainability goals, we offer solutions that improve laundry operations, ware washing and cleaning within restrooms, guest rooms and common areas. By reducing chemical waste, water use and making cleaning processes easier and more efficient, we’re allowing hotels to realize big savings and maintain guest satisfaction while limiting their impact on the environment.

For the full list of winners at the Worldwide Hospitality Awards, visit

For more information about our solutions for hospitality, follow our Twitter, Facebook and LinkedIn profiles and visit–healthcare.


Smooth Sailing with Infection Prevention Under Control

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The waters can be rough when a cruise ship faces infection prevention issues. In recent years, there have been multiple reports of viruses aboard ships which spread quickly and sicken many crew members and passengers, including a norovirus outbreak this month. Poor cleaning and disinfection practices can leave cruise ships vulnerable to these viruses, leading to poor customer satisfaction and lost revenue.

We recently hosted a cruise industry infection control event in Miami. Johann Van Haght, Diversey Care’s Director of North America Hospitality and Global Cruise, gave an introduction, followed by several presentations from experts in the cruise, disinfection, and infectious disease epidemiology industries, including myself.

My presentation focused on the impact of norovirus on the cruise ship industry. It’s important for cruise ship operators to implement an outbreak prevention program to ensure the safety of staff and guests. This program should include the following components:

  1. Screen staff and guests for specific signs and symptoms of infections before they board the vessel.
  2. Make hand hygiene products available throughout the vessel and provide education materials to staff and guests about the importance of clean hands.
  3. Create an environmental hygiene program that focuses on high-touch surfaces and common areas. Choose a safe and easy to use disinfectant with a short dwell time and a dry time that is longer than the dwell time.
  4. Train staff on how to quickly and effectively contain potentially infectious materials to prevent the spread of pathogens. Ensure they understand how to properly use disinfectants.

Mr. Donnie Brown, Director of Technical and Regulatory Affairs, Environmental and Health for the Cruise Lines International Association (CLIA), discussed with the audience CLIA’s program to support its members and provide guidance and timely information in preparation for infectious disease outbreaks.

Robert Belisle, Director of Strategic Alliances Development for Virox Technologies, shared the history of disinfectants and provided the audience with tools for evaluating the adequacy of commercially-available disinfection technologies.

The event concluded with a round table discussion at which the speakers addressed audience questions about newer “no-touch” disinfection technologies, training and competency of staff, and the challenge of contact time and dry time of disinfectants.

I truly enjoyed being part of this event, but most importantly, I learned that our industry should partner with the cruise ship industry to not only introduce newer disinfection technologies, but also provide training programs that will lead to a germ-free environment on cruise vessels.

For more information about infection prevention solutions from Diversey Care, visit


Innovation and Technology for a Cleaner Future

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“You don’t build it for yourself. You know what the people want and you build it for them.” – Walt Disney

I came across this quote from the famed innovator Walt Disney while in Orlando for the recent ISSA/INTERCLEAN North America show. It resonated with me because this way of thinking is consistent with how Diversey Care views its role in the cleaning industry.10750272_10152564288442950_6176322799619220822_o

We must work to develop solutions that solve our customers’ key issues and help them attract additional business while creating a better way for life. We accomplish this by introducing solutions that make cleaning easier without compromising safety, sustainability or cost-competitiveness.

Throughout the show, our Diversey Care employees showed booth visitors how we are pushing the envelope when it comes to cleaning and disinfection. From wearable technology and machine-tracking solutions to smart dosing products and ergonomic tools, our innovations are improving the way cleaning is performed while keeping people, planet and profit in mind.

Our promise to be sustainable doesn’t go unnoticed. During the show, Diversey Care was recognized with an award from Green Seal to acknowledge our commitment to sustainable leadership. Many Diversey Care products have been certified by Green Seal and we will continue to meet their standards moving forward.

The show was also a platform for another important issue: the advancement of women in the industry. I am proud to be the chairperson for an advisory council within the newly created Hygieia Network, a women’s forum which will foster the development of female professionals in order to minimize existing gaps in equality.

Although ISSA/INTERCLEAN has concluded, you can relive the excitement with our recap videos. Watch the day one recap here, the day two recap here and the final show recap here.

Keep up with the latest Diversey Care news via our social media channels: Twitter, Facebook and LinkedIn.


The Hygieia Network Helps Women Reach New Heights

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ISSA/INTERCLEAN North America is always an exciting show for Diversey Care. And yesterday certainly didn’t disappoint. ISSA announced the creation of the Hygieia Network, a women’s forum dedicated to the advancement and retention of female professionals within the global cleaning community.

Since I joined this industry, I noticed huge gaps in gender diversity and a lack of prestige connected with cleaning jobs. I quickly realized that we needed to change that and support our employees in the cleaning industry to access education and training, as well as become more aware about the best cleaning standards and collaborate in building a human capital curriculum. That is why I felt compelled to engage others in solving this problem. I initiated a crusade to bring this idea to life and started conversations with other female leaders in the industry.

The Network is named for the Greek goddess of cleaning and hygiene. Its purpose is to ensure that women in the industry have access to education, networking and opportunities for professional development. The Network will also provide personal recognition awards to qualified and dedicated female executives in the field.

I am proud to chair an advisory council of female leaders which will be in charge of outlining the Network’s membership and services. This group is essential to the industry because there still exists gaps in gender diversity and a lack of appreciation for many front-line workers who may be illiterate due to lack of access to education and training.

A list of inspirational female leaders have joined the Network as founding members, including:

  • Holly Borrego, Cleaning Services Director North America for ISS Facility Services, Inc.
  • Nathalie Doobin, CEO Harvard Services Group
  • Jill Kegler, General Manager of Kellermeyer-Nichols
  • Marie-Paule Nowlis, VP Guest Experience & Operations, Sofitel
  • Meredith Reuben, CEO of EBP Supply Solutions
  • Linda Silverman, President of Maintex
  • Lydia Work, CEO of American Paper Converting Inc.

I am thankful to all these women and to ISSA’s dedication to the advancement of women within the industry. I am very excited to see how the Hygieia Network will make an impact on both women and men. By raising awareness for gender equality issues and sharing best practices, we can expand opportunities for women and position them to be the next group of leaders.

I would love to invite all women in the Cleaning and Hygiene industry to join this initiative. Please contact Dianna Steinbach, ISSA Director of Industry Outreach at to join us.




Shining a Light on Sustainable Hospitality at Skal World International Congress

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Paulo Pereira, Luis Ianni, President Karine Coulanges, Stefan Phang, Director Nigel PilkingtonI recently had the pleasure of attending the Skal World International Congress, which brought innovators and leaders from 80 nations to Mexico City to discuss, promote and commend sustainability and corporate responsibility efforts throughout the international hospitality community.

Diversey Care, a division of Sealed Air, has worked with the hospitality and tourism industries for decades, adding value through innovative, cost-effective and high-performance products and services. At the event, we sponsored the Skal Sustainable Development in Tourism (SDIT) Awards by Diversey Care and the Skal Special Recognition Award by Diversey Care. We have partnered with Skal since 2009, and the World International Congress provides a perfect platform to ensure sustainability remains an ongoing discussion. It also great opportunity to meet with leaders in the hospitality and tourism industries to learn about trends and customer needs.

Standout StarsThe Awards

The awards shine a light on the best practices in hospitality from around the globe. The winners shared innovative and inspirational projects that support the conservation of nature, nurture cultural heritage and improve the communities in which their properties operate. The winners include: 

  1. Tour Operators: Rios Tropicales: Sustainable Adventure Tourism/Cost Rica
  2. Urban Accommodation: Chiva-Som International Health Resorts/Thailand
  3. Rural Accommodation: ATDC’s – Baramati Agri & Rural Tourism Training, Research and Development Center/India
  4.  Transportation: Viking Grace/Finland
  5. Countryside: The Rainforest EcoLodge/Sri Lanka
  6. Marine: Mepsec Hua Hin (Mangrove Ecosystem Preservation & Scientific Education Center)/Thailand
  7. Community and Government Projects: Naalumanikkattu/India
  8. Major Tourist Attractions: The South African Animal Sanctuary Alliance/South Africa
From Left to Right - Paulo Pereira, Stefan Phang, Award Winner, Luis Ianni (Managing Director of Diversey Care Mexico).

From Left to Right – Paulo Pereira, Stefan Phang, Award Winner, Luis Ianni (Managing Director of Diversey Care Mexico).

In addition to celebrating these companies for their sustainability efforts, we were also honored to present the Skal Special Recognition Award by Diversey Care. This award celebrates projects that reimagine the conventional understanding of sustainability, delivering a measurable output focused on people, planet and profit. After looking at projects that inspire innovative approaches to sustainability, judges from Diversey Care were proud to recognize ATDC’s Baramati Agri & Rural Tourism Training, Research & Development Center in India.

ATDC is driven to develop, promote and implement sustainable tourism to diversify and stabilize rural economies through job creation, community income growth, broadening the market base for local businesses and attracting tourists to the area. Their vision of sustainable tourism for small farmers across India is revolutionary, centered on an innovative model that maintains the rich heritage of India while alleviating local poverty. Through the ATDC project’s training of 500 farmers and support of 300 agri-tourism locations, farmers across the state of Maharashtra have experienced a 25 percent growth in income.

The Dark Side of Tourism and the Importance of Creating Shared Value

In addition to the awards, the event also provided an opportunity to speak upon the evils within tourism – child trafficking – and what initiatives the hospitality industry can take to counter this growing issue. I discussed the root causes of why vulnerable families have to resort to selling children to survive, and how increased awareness of human trafficking is essential for increasing child protection.

In response to these issues, Diversey Care launched its signature Creating Shared Value (CSV) initiatives for Latin America at the Congress. By addressing societal needs through a business model, we can alleviate problems such as child trafficking. The hospitality industry can create livelihood initiatives for vulnerable communities to provide a means for community members to earn an income, thus sparing them the pain of needing to sell a child.

Efforts to remain socially responsible and sustainable are key to leading the hospitality industry into the future. The Skal World International Congress proved to be an inspiring look ahead, showing the industry’s dedication to social and environmental concerns and the passion to continue to learn best practices being implemented around the globe.


Technology at the Service of Sustainability in the Cleaning & Hygiene Sector

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I recently spoke at the 4th International Congress on Professional Cleaning in Finland on behalf of Diversey Care, a division of Sealed Air. There, I discussed how the pace of change today is unlike anything the world has previously experienced. From climate change and water scarcity to overpopulation, there are some clear megatrends that are impacting our planet and it’s important to better understand them in order to develop the right solutions, based on the right technologies that respond to them.

Institutional Sector Megatrends

Two key megatrends in our industry include:


  • Energy, water and plastic savings - In 2013, water shortages shut down thermal power plants in India and decreased energy production in power plants in the United States. Our industry is a big user of water, and our machines need energy. These resources are precious so we need to efficiently use water and energy in cleaning. One way to achieve natural resource savings is to use innovations that provide the right dosage of chemicals and water. At Diversey Care, all of our products are packed in plastic and our machines are made of polymers; therefore, we’re doing more with less.
  •  People safety - The recent Ebola outbreak and other infections demand efficient and urgent solutions. Our industry needs to align to help combat disease, prevent outbreaks and find ways to protect the public in the face of these challenges. There is much to be done with regard to healthcare-associated infections (HAIs) and raising awareness about the importance and the value of clean in our industry. Cleaners’ safety is also an important issue. With lack of literacy among some, fluency in only local languages and limited understanding of the chemicals involved, compliance and simplicity are key drivers for new innovations. These innovations can protect cleaners and end-users, while providing high efficacy and raising performance.

Technology Solutionscomputer

Since sustainability is the biggest challenge for us to overcome, technology must be developed that helps organizations reduce their environmental footprint and improve people safety.

Technology megatrends that can alleviate sustainability issues include:

  • Mobile technologies – In the daily life of cleaning operations, the way we convey information to employees is crucial. Mobile technologies have emerged as ways to offer on-the-spot training or help to workers as they clean.
  • Remote monitoring – Such technology can help organizations track performance and make adjustments to certain processes. For instance, it can track floor care machines as they are being used, provide automated dosing of water and chemicals, and provide data about laundry operations such as water usage.

I was really thrilled to see a huge amount of engagement in Finland, one of the most innovative countries in the world. Sustainability matters to everyone in our industry and just as there is no life without water, there is no sustainable life without cleaning. What do you believe is the link between sustainability and technology in the cleaning industry? What can we do differently or better in our industry?

I would love to hear your views. Connect with me on Twitter @kadriilham and @diversey.


Going Green for Guests

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As firm believers in sustainability for business, we’re excited that many hotels today are involved in sustainable practices. Sustainable properties recognize that a commitment to the environment benefits the bottom line, guest satisfaction and the planet.

For the past 15 years, the Worldwide Hospitality Awards have gathered industry professionals and prestigious brands to highlight innovative initiatives in the areas of marketing, human resources, social and environmental responsibility, customer loyalty and more. The international competition has welcomed candidates from every continent and has awarded over 150 trophies to date. This year, the award ceremony takes place Nov. 17, 2014.

Recognizing excellence

In addition to attending the event, Diversey Care, a division of Sealed Air, will sponsor the Best Initiative in Social Responsibility for the third consecutive year. The award recognizes a specific program for sustainable development, fair trade and social responsibility towards employees and local populations, and/or tourist sites and natural resources. Projects are judged according to the magnitude of the program, originality, staff involvement and the effectiveness of actions implemented with regard to the environmental impact and economic benefits for hotel operations.

The submissions have focused on a wide variety of issues, including:

  1. Encouraging guests to help with sustainability initiatives, such as using fewer towels
  2. Educating and communicating with audiences about important sustainability issues through the development of an environmental exhibition center, social media campaigns and Technology, Entertainment, Design (TED) events
  3. Implementing renewable energy solutions to preserve natural resources
  4. Constructing sustainably-built beach structures and lodges
  5. Developing training and providing donations to groups and causes in need
  6. Committing to going beyond what environmental regulations require through optional measures

To learn more about the specific properties and projects up for the award, and to vote for your favorite entry, visit the award page and click on each submission. Plus, follow our Twitter, Facebook and LinkedIn profiles for updates from the awards so that you can hear more about the winners.

For more information about our training and cleaning and disinfection solutions for hospitality, visit–healthcare.


Celebrating a Sustainable Hospitality Industry

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Since 2009, Diversey Care, a division of Sealed Air, has partnered with Skal, a professional organization of international tourism leaders. Today, Skal International has approximately 17,000 members across more than 80 nations. The upcoming Skal International World Congress in Mexico, taking place Oct. 25-29, is Skal’s biggest annual event and one that we are looking forward to very much.

Diversey Care and Skål have developed an excellent global relationship that is helping to re-imagine the hospitality and tourism sectors. We’re working with Skål to develop solutions that address new market requirements and drive best practices to deliver new standards and higher levels of sustainability. We have also been able to reach new business and gain brand recognition in the market as a result of the relationship.

Excitement at the show

2013 winner of the Special Recognition Award by Diversey: Heritance Kandalama Hotel in Sri Lanka

2013 winner of the Special Recognition Award by Diversey Care: Heritance Kandalama Hotel in Sri Lanka

At the show, Diversey Care will sponsor the Sustainable Development in Tourism (SDIT) Awards, which highlight best practices in hospitality from around the globe. The eight award categories emphasize innovative projects that contribute to the conservation of nature, cultural heritage and communities in which hotel properties operate. The Special Recognition Award by Diversey Care will also be awarded at this time. Our expert judges look for projects that take into account all aspects of sustainability: people, profit and planet. The winning submission should also inspire alternative and creative ways of thinking.

On Tuesday, Oct. 28, I will give the keynote speech at the Tourism Forum regarding the Dark Side of Tourism: Child Exploitation. My presentation will highlight several signature Creating Shared Value (CSV) initiatives that we have developed with hotels around the world to counter this issue.

Building hope

In addition to the awards and keynote speech, we’re also excited about our Soap for Hope initiative being showcased at our booth. Millions of children across Asia and Africa have limited access to soap, a basic necessity for improving hygiene and reducing the opportunity for illness. Soap for Hope was developed to save lives, provide an income source for local communities and reduce waste through a very simple process. The soap recycling project uses discarded soap from hotels to make new bars of soap. These are then distributed to households in communities without access to sanitation and healthcare.

Soap recycling may not be a new idea but projects are usually costly due to collection, shipment, the need for a reprocessing plant and re-distribution. Soap for Hope decentralizes the process and brings the initiative directly into the community located near partner hotels through an innovative but simple cold-press method. With the soap made by the communities themselves, hotels or other organizations will then buy back the recycled soap which will be given free to each household within the community.

Visit me and the Diversey Care Mexico team at our booth on Oct. 28 to see the hospitality solutions we offer and learn how to build your own soap. Plus, follow our Twitter, Facebook and LinkedIn profiles for updates from the show, including the winners of the Sustainable Development in Tourism Awards and Special Recognition Award.


High Fives for our Hand Hygiene Contest Winners

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This past spring, as part of our partnership with the World Health Organization (WHO) through the Private Organizations for Patient Safety (POPS), we launched a number of initiatives to support WHO’s World Hand Hygiene Day on May 5. One of those initiatives was a hand hygiene art contest; a global competition consisting of two categories where all participants were invited to submit art and photos that followed the theme of “creating a better way of life through hand hygiene.”



We received many inspiring and creative entries from around the world and are proud to announce the three winners, which include:

  • Team award: St Ives Nursery

Twenty-five children between three to five years old at the nursery in Cambridgeshire, United Kingdom submitted a collage that incorporated their handprints and photographs showing them washing their hands. The children are taught hand hygiene from an early age so that they can continue the healthy habit moving forward. Representatives from Diversey Care recently presented the nursery with prizes including games and activity kits to celebrate the children’s creative design.

  • Photo contest award: Renata Ciemięga, at Silesian Rehabilitation Center

Rehabilitation Center 2

This rehabilitation facility in Poland is recognized for its creative photo entries. All eight wards of the center submitted photos to highlight the fact that hand hygiene takes teamwork. Diversey Care attended a ceremony that was held to honor the collaborative effort and provided staff with a variety of prizes. The Chairman of the Board, hospital medical staff and local press were all present to celebrate the win.

  • Canvas award: Lucy Boycott, at Whiston Hospital

Each year, the infection prevention team at Whiston Hospital in the United Kingdom organizes an annual hand hygiene week with special events to gain participation from staff, patients and visitors. Diversey Care’s competition coincided with this year’s event and the team encouraged children attending the hospital that week to enter the competition.

Eleven-year-old Lucy from Cheshire created a hand hygiene painting while she was a patient at the hospital. The artwork showed a clear link between personal hygiene and clean hands in the fight against spreading illness. Diversey Care team members met Lucy, her family and members of the hospital’s nursing and infection prevention teams to deliver her an iPad, which she will use for her schoolwork this year.


Congratulations to our winners and thank you to all of our entries! You helped us raise awareness for hand hygiene and continue to show us the impact that simple methods can have on infection prevention. The 100 best entries will be displayed in our online gallery and within our offices worldwide to promote hand hygiene every day.

For more information about hand hygiene from Diversey Care, click here.


A New Audience for Sustainability

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Each year, the ISSA/INTERCLEAN trade shows welcome thousands of cleaning professionals and exhibitors from around the world. The events are held in North America, Amsterdam, Mexico City, Warsaw, and for the first time ever, Istanbul, Turkey. The new show held last month in Istanbul was the first ever in an emerging market and I was very pleased to see that sustainability was an integral part of the agenda. Even if the hygiene standards are one tenth of those in developed economies, countries like Turkey understand the value of doing more with less, and look for solutions that help them save energy and water.


I had the pleasure of giving a keynote address at the show that highlighted challenges present in the Middle East and North Africa (MENA), how to balance sustainability goals while maintaining effective hygiene. More than 100 people attended the keynote.

Several trends that MENA will face over the next decade include:

  • Increased urbanization and future infrastructure development will increase the demand for precious resources.
  • Europe will increase imports of electricity from MENA, yet a significant portion will come from renewables.
  • Food security and safety will remain concerns due to a reliance on food imports.
  • Depleting freshwater resources will put stress on communities and agricultural projects.
  • Healthcare-associated infections will continue to hurt developing countries at a greater rate than developed nations.



Cleaning and hygiene will be important for dealing with these issues and it must remain at the forefront of organizations and communities in MENA. Why? Because there is no sustainable life without sustainable cleaning and hygiene. Cleaning and hygiene helps support infection prevention and food safety initiatives.

So how do companies like Diversey Care create a better way for life?

We ensure our innovations support the planet while still offering cost-competitiveness and high performance. Green solutions cannot be out of reach for emerging economies. We need to optimize the way we use natural resources to protect water supplies, provide easy ways to promote hand hygiene and offer cost-effective food protection strategies. By doing so, we will make the world a better place for generations to come and alleviate the stresses that MENA and other areas of the world are currently facing.

I would like to invite you to think about the beauty of sustainability, and apply it to your operations no matter where you are.

I want to thank ISSA for their courageous determination to organize this event. We’re already looking forward to the next ISSA/INTERCLEAN show, which will convene in North America in Orlando, Nov. 5-7. Follow our live event updates via the Diversey Care Twitter, Facebook and LinkedIn profiles.


Innovation Awards Shine a Bright Light on Diversey Care

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With the end of summer approaching, we’re looking ahead to the next great industry tradeshow. From Nov. 4-7, we’ll join more than 16,000 cleaning professionals in sunny Orlando, Fla. for ISSA/INTERCLEAN North America. As one of the most prominent tradeshows for the cleaning and hygiene industry, ISSA/INTERCLEAN strives to generate and promote innovation, productivity and profitability.

We’re pleased to have five solutions nominated for the ISSA 2014 Innovation Awards, which honor the cleaning and sanitation industry’s most groundbreaking products. We have innovations nominated within the cleaning agents, equipment, services & technology and supplies categories. These nominations recognize our dedication to product development and the efforts we are making to exceed our customers’ expectations.

Diversey Care products up for an award include:

  • TASKI swingo XP-R – a battery-powered autoscrubber drier that offers the maneuverability of a much smaller machine. Engineered for sustainability through conservative use of water, chemicals and energy use, its advanced design provides industry-leading cleaning and drying performance.

    XP-R & XP-M

    XP-R & XP-M

  • TASKI IntelliTrail – a web-based GPS machine tracking solution that enables locating, monitoring and managing of machine fleets. It provides a highly cost-competitive, effective solution for fleet management by monitoring machine working time and negligent use and notifying facility managers when machines leave a predefined area.
  • TASKI MicroFit- a universal solution adaptable for round trash barrels comprised of a mop box hanger frame, mop box holder and cloth and tool holders. The compact, lightweight design provides an ergonomic add-on to existing 40-gallon trash receptacles that facilitates pre-wetted microfiber cleaning and enables a more efficient process.
  • StandOut™ Durable Floor Finish – twice as durable as conventional finish systems and offering considerable total cost of ownership savings by reducing interim maintenance and the time required to strip and install.  Superior resistance to hand sanitizers, removability, low odor and an innovative, easy and safe-to-use system make it a great floor care solution for any healthcare facility.
  • Pro Series Chemical Concentrates- industry-leading packaging technology that makes dosing and dispensing concentrated chemicals safe and easy. It drastically reduces packaging waste, transportation costs and storage requirements by using super-concentrated chemicals.

    Pro Series Chemical Concentrates

    Pro Series Chemical Concentrates

To vote for this year’s innovations, go to now through Oct. 31, 2014. We want to see which is your favorite! And don’t forget to stop by the Diversey Care booth (#1501) during the show this fall!


A Focus on Food Safety in China

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Throughout the year, the Global Food Safety Initiative (GFSI) hosts regional Focus Days to address food safety issues and exchange the latest ideas and news. On August 27-28, regional and global teams from Diversey Care and Diversey Consulting attended a GFSI Focus event in Beijing, China, which welcomed more than 300 top food safety executives.  Supporting and participating in this event allowed us to demonstrate our capabilities in the region and reinforce our commitment to both our customers and the global mission of GFSI to provide safe food to consumers everywhere.

The event was a resounding success for our team: we met with over 40 customers from China and other countries in the region.  The discussion topics ranged from food waste initiatives to Diversey Consulting solutions for onsite and in-transit temperature monitoring to challenges in vendor assurance programs.


Some of the top concerns of attendees at the conference included food fraud and controlling the quality and security of incoming goods.  Our teams can provide relevant and timely solutions to address these challenges.  For instance, Diversey Consulting services such as the vendor assurance program and Food Safety Management system can help our customers in food service, food retail and hospitality improve supply chain transparency and develop a strong internal food safety culture.

A focus on food safety will be an ever-increasing priority for organizations in China and across the world. Our teams look forward to continuing meaningful discussions with our customers in the region to find a way to establish new partnerships and expand our service portfolios for current customers.

If you’d like more information about Diversey Consulting, visit


Breaking Through the Ebola Outbreak

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The Ebola Virus Disease (EVD) is currently sweeping across communities in Guinea, Liberia and Sierra Leone, and typically kills up to 90 percent of those infected. To date, there are more than 1,000 suspected deaths and a growing number of cases each day.[1] As a leader in the cleaning and hygiene industry, it’s important for Diversey Care, a division of Sealed Air, to use its expertise to support customers and the communities in which they operate during this difficult time.

Ongoing Efforts

We understand the threat that outbreaks present to your customers, guests, staff, patients and visitors. That is why we’re currently taking steps to help address the Ebola outbreak in West Africa and beyond. Actions we are taking that will help you minimize risk and maintain a safe environment include:

  • Bringing expertise and solutions together for you and your customers:

It’s critical to work with a partner that can offer both expertise and a wide range of chemicals, tools and equipment for cleaning and disinfection. We’re committed to helping our customers implement programs to manage risk of infection in order to promote a cleaner, healthier future.

  • Training employees on best practices for cleaning and disinfection:

Training is essential for ensuring compliance with infection prevention practices. Our training provides your employees with the tools they need to manage risk in the midst of an outbreak.

  • Recommending actions on how to respond to an outbreak:

We’ve developed instructional materials for management and staff to increase awareness about Ebola and offer guidance about how to address it. You can find these materials here:

  • Emphasizing the importance of hand hygiene to prevent the spread of Ebola:Two nurses wheeling hospital bed through corridor, low section

Proper hand hygiene is essential because it can help prevent the spread of disease from person to person. The World Health Organization’s (WHO’s) 5 Moments for Hand Hygiene is a great resource to reference when coupled with the appropriate products.

  • Providing a list of Diversey Care products that are effective against Ebola:

We offer a range of products that promote infection prevention, including Oxivir. With its broad microbial efficacy, Oxivir is ideal for rapidly decontaminating or disinfecting blood or body fluid spills and for general hard surface disinfection. Powered by Accelerated Hydrogen Peroxide (AHP) technology, it is safe for employees to use, and it breaks down to water and oxygen during use, making it more environmentally sustainable.

  • Providing information across our social media channels:

Visit our LinkedIn, Facebook and Twitter pages daily to learn more about the current state of the Ebola outbreak.

  • Making infection prevention experts available for consultation:

Post questions to our social media pages about infection prevention. Our experts are ready to provide you with answers.

  • Donating essential products to those in need:

We’re currently preparing a donation of alcohol hand disinfectant bottles for the affected countries through a public health partnership program. This will promote the importance of hand hygiene, which can reduce the spread of Ebola.

Ebola is a reminder that major outbreaks are still a reality for many developing countries. It’s our social responsibility as an industry leader to help protect our customers’ business and health. We’ll do so through education, product support and donations in order to reduce the impact of this outbreak on our planet.

For more information about Ebola, review our key materials here:



Exercising Proper Hygiene in Fitness Centers

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As an increasing number of people become more health conscious, traditional and specialized fitness centers are experiencing tremendous growth. However, regardless of the services, equipment and expertise offered, there’s one thing that should be consistent across every facility: cleanliness. In such a competitive environment, a clean facility can better retain and grow membership. One way to ensure cleanliness is through audit and consultancy programs that focus on guest hygiene, health and safety.

How It Works

An audit and consultancy program for fitness centers helps facilities re-develop hygiene and cleaning operations, eliminate all risky applications and create a more hygienic and healthier experience for guests. The program comprises several phases, including a gap assessment audit, an action plan to address any gaps, training for fitness center staff and a final audit that includes lab tests of high-risk areas and surfaces.



  1. Gap Assessment Audit: All hygiene, cleaning, health and safety standards are audited in line with guest health and hygiene standards. All risks are identified.
  2. Gap Assessment Report & Action Plan: In order to eliminate the risks identified by the gap assessment, a detailed risk action plan is created to report all risks, their causes and magnitudes and risk-eliminating suggestions. Staff must be trained so that they can operate the system successfully.
  3. Documents/Forms/Guidelines: Recordkeeping forms and guidelines are used to manage the system effectively and help staff perform daily tasks and checks.
  4. System Observation Audit: After the new hygiene program is in place, the system must be monitored to ensure it is working effectively. At this step, laboratory indoor air, water and surface samples are taken and tested from all risk areas to verify the system.

The Benefits of Cleanliness

Throughout the day, many people use sport and fitness equipment, pools, saunas, restrooms and locker rooms. Given the high humidity, temperature and people traffic, gyms become breeding grounds for respiratory, skin and gastrointestinal infections. There is also a high risk of cross contamination between different areas and items.

Determining areas of concern will enhance guest health and safety, maintain brand image, help achieve health requirements and reduce lost revenue. In fact, a 2012 survey found that nearly 9 in 10 adults would not return to a gym that had cleanliness issues.[1]

Standing Out

Today it’s important for health clubs to find ways to stand out from the competition. While equipment, classes and the design and features of in-house facilities are important, a clean and hygienic environment is the key differentiating factor for a gym and critical for promoting health. Implementing an audit and consultancy program provides organizations with expertise and action items that will help improve overall cleanliness.


 To learn more about The Hygienic Gym Audit Program, recently launched by Diversey Consulting in Turkey, check out this Milliyet Daily article.



Is Your Restaurant At Risk?

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No restaurant patron wants to walk into a dirty environment. How can they be confident in the cleanliness and safety of the food they’re served if their surroundings are visibly unappealing? And if they can see dirt and grime, what other invisible and harmful microbes are lurking on surfaces?

Did you know that the top germiest place in a restaurant isn’t the bathroom? According to a 2012 study, many of the germy surfaces are objects that customers come into contact with while sitting down to eat.[1] For instance, ketchup bottles, salt and pepper shakers, seats, tables and menus all harbor germs. Preventing these germs from coming into contact with customers and their food is essential.

Restaurant managers today need to focus on creating a superior dining experience through cleaning and disinfection. Not only will a clean environment be more inviting to customers, it also supports food safety and can reduce foodborne illness outbreaks.

Ensure a clean facility by following these simple rules:

Kitchen Hygiene

1.    Choose the right products and tools

It’s important that restaurants use products and tools that will deliver superior cleaning results. These include chlorine and quat based sanitizers, degreasers and other surface cleaners. Employees should be mindful of the temperature that chemical sanitizers work best at, and have a method for ensuring the proper concentration. Dilution control dispensing systems provide the correct amount of chemical and reduce waste.

2.    Create and follow a schedule for cleaning food contact surfaces

Restaurant managers should create an easy-to-follow process that details cleaning and sanitization responsibilities to ensure food contact surfaces are thoroughly maintained on a regular basis. These surfaces include any equipment surface or utensil which food may touch during the food production process or via potential “incidental” channels such as food draining, dripping or splashing onto the food preparation areas.

 3.    Reinforce practices with training

Instances of foodborne illness are usually the result of proper procedure non-compliance so it is critical that every member of a foodservice team knows what constitutes a food contact surface. Additionally, employees should understand the importance of using the proper processes and products to both clean and sanitize. Employees should undergo training when they are first hired and periodically throughout the year, as risks and responsibilities change over time.

To view the full article via Restaurant Hospitality, click here.


A Clean Check-Up: Hospital Housekeeping Best Practices

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Environmental cleaning and disinfection is a critical component of infection prevention strategy within healthcare facilities.  According to the Centers for Disease Control and Prevention (CDC), one in 25 U.S. hospital patients acquires at least one HAI.  An ideal housekeeping program will reduce the risk of healthcare associated infections (HAIs) while enhancing the facility’s image.Healthcare_Pharma_06

The following tips will help environmental services teams to create clean and safe patient care environments:

1.    Select the right disinfectant

When selecting a disinfectant, consider its effectiveness against pathogens of concern, its impact on surfaces and assets, and its safety profile.  Determine if the dwell time required can be realistically achieved within your cleaning processes and consider disinfectants registered with the Environmental Protection Agency (EPA).

2.    Focus on high-touch surfaces

Some microorganisms that shed into the environment through skin and body fluids can cause diseases and live on surfaces for extended periods.  Since high-touch surfaces near patients are often the most contaminated, they present the highest risk and require more frequent cleaning.

Frequent and thorough cleaning of high-touch surfaces such as bed rails and controls, door knobs, light switches, and bathroom hand rails and faucets, helps reduce the spread of pathogens from healthcare workers or visitors to other patients.

3.    Practice proper hand hygiene

Pathogenic microorganisms can be transferred from environmental surfaces to hands, and then to other people or surfaces. To prevent this cross contamination, staff should regularly wash or sanitize their hands.  If hands are visibly soiled, hand washing is critical to remove the dirt from hands.

4.    Measure what matters

Because pathogens are hard to see, it can be difficult to determine if high-touch surfaces were effectively cleaned.  Instituting a programmatic approach that facilitates objective monitoring of surface cleaning and tracking those results so that gaps can be identified is the first step in a continual improvement process.

For an expanded look at these tips and to learn how to create a comprehensive training program, read the article authored by Diversey Care’s Carolyn Cooke, Vice President, North America for the Healthcare sector, in Facility Care here.


TempTRIP Monitoring Solution Helps Hy-Vee Ensure Food Safety

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 For retailers, it’s essential to provide shoppers with safe, high-quality food. To help our customers improve food safety and combat food waste, Diversey Care’s portfolio of solutions includes TempTRIP cold chain monitoring technology. The unique solution has been implemented by a leading grocery retailer and has resulted in successful food management and special recognition.

For TempTrip years, Hy-Vee, Inc., an employee-owned grocery retailer with 235 stores in the mid-western U.S., has been monitoring inbound shipments of perishable products such as seafood, dairy, produce, and frozen foods. Hy-Vee required their suppliers to buy temperature loggers and include them with perishable products that were shipped to Hy-Vee distribution centers (DCs).

But Hy-Vee realized that it could maximize safety by monitoring temperature from the vendor to the DC and from the DC to each store. In early 2013, with the help of TempTRIP, the company deployed the first complete cold-chain management system for retail.

As part of the TempTRIP system deployment, Hy-Vee implemented RFID readers at its DC in Ankeny, Iowa. Hy-Vee now requires suppliers to include TempTRIP RFID temperature tags with every order. Suppliers simply push and hold a button to start the tags, which record time and temperature readings throughout the shipping and receiving process.

When items arrive at the DCs, readers collect data from the tags and send the information to TempTRIP’s cloud-based cold-chain management system. The data for each product can be used to refuse product, investigate product, measure performance, and provide feedback to drivers, carriers and suppliers. Once data is collected, the tag is cleared and configured for reuse.

With the TempTRIP system, Hy-Vee has 100 percent cold chain monitoring and management capabilities both inbound and outbound, from multiple suppliers, subsidiaries, distribution centers, transport carriers, and retail store locations. Hy-Vee can be confident in perishable product shelf-life, quality, and safety, thus providing customers with a consistent product experience and ensuring customer loyalty.

TempTRIP’s reusable tags solution offers a 22 percent reduction in supplier costs in comparison to similar single-use devices. With RFID, the entire data evaluation process was reduced from five minutes to eight seconds, reducing labor costs.

For its implementation of TempTrip, Hy-Vee was recently honored with the 2014 RFID Journal Award for “Best Use of RFID to Enhance a Product or Service.” And the company has big plans for using TempTRIP moving forward. Hy-Vee is currently deploying the system to additional DCs and suppliers. Additionally, TempTRIP’s network-connected RFID readers are being implemented for use at each Hy-Vee retail location. This will allow for shipment results to be known upon store delivery.

We look forward to sharing more success stories regarding TempTRIP, which will confirm the importance and positive impact of complete temperature monitoring systems. Only through ongoing data collection and evaluation can stores improve food quality and better protect consumers and their brand’s reputation.



At the Center of Innovation

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Last week, we officially reopened our advanced Research & Development Laboratory in Utrecht, The Netherlands. More than 100 customers, employees and special guests from national and regional government, diplomatic and education institutions joined us for the exciting event.

We’ve operated a lab in Utrecht since 1968 to provide our R&D professionals and solutions experts with a creative environment to facilitate ground-breaking research in the fields of hygiene, food safety, fabric care and infection control. With some of the very best tools and equipment available in the hygiene and cleaning industry, they can work collaboratively with customers and strategic partners to respond to their needs and meet the challenges of our industry.In addition to investing millions in the refurbishment of the reopened facility, we have also hired additional chemical, mechanical and design engineers to further strengthen the lab’s capabilities and expertise. With the addition of these new recruits, the Utrecht lab now employs more than 300 people.

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A few of the latest innovations developed at the lab include SafePack, Revoflow and the award winning Suma Combi. These recent innovations build on an impressive legacy – the first formulations specifically developed for automatic dosing were developed just after the site first opened. The lab also led development in the Nonyl Phenol Ethoxylate-free formulations as Diversey Care became the first company to move away from these ingredients. The lab developed Sensisept, a groundbreaking hand disinfectant, and the first range of “super concentrates” to reduce packaging and improve environmental footprint.

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We look forward to seeing what innovations the lab will produce next. These innovations will help our customers across numerous industries alleviate issues such as chemical waste, excessive water usage and inadequate food safety.

Watch a video about the reopening event here.




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Day Cleaning Program Helps CBRE Reduce Power Consumption, Improve Employee Morale

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CBRE is the global leader in real estate services, overseeing facilities such the 11 Stanwix St. building in downtown Pittsburgh. Built in 1969, the multi-tenant, high-rise has 23 floors and stands 355 feet tall.0027 - former westinghouse bldg

In 2011, Chris Pinelli at CBRE began researching day cleaning and educating building ownership regarding the benefits day cleaning provides to both building management and tenants.  Day cleaning is a process that reduces energy consumption, saves money and helps building service contractors (BSC) differentiate themselves.

To help CBRE implement day cleaning, Pinelli relied on St. Moritz, a leading BSC with expertise in day cleaning.  St. Moritz attended Diversey Care’s Healthy High Performance Cleaning (HHPC) Day Academy in 2011.

Prior to attending Diversey Care’s HHPC Day Academy, St. Moritz day cleaned approximately three or four buildings in Pittsburgh.  Today, St. Moritz is day cleaning more than 12 buildings and 1.5 million square feet of space in the city.

Gaining Buy-In

To gain tenant buy-in and dispel the myth that day cleaning is disruptive, Pinelli and St. Moritz established a plan to promote the benefits of day cleaning.  It included a series of “breakfast and learns,” “lunch and learns,” “snack and learns,” and Diversey Care HHPC Day educational materials.  A “Daylight Dave” character with the slogan “A Fresh Start with Day Cleaning” was also implemented to spread the news.  Pinelli and St. Moritz focused on the benefits to the environment and the cleaners’ lives in all of their discussions with tenants and in promotional materials.

A Smooth Transition

After months of educating building tenants, CBRE transitioned the building to day cleaning on Jan. 6, 2014.  Cleaners now work from 5:30 a.m. to 1:30 p.m.  Vacuuming and any other heavy lifting or loud activity is done in the early morning, before the majority of tenants arrive.  To this day, there have been no complaints, and only positive feedback from tenants, employees and building ownership.

Building tenants are now forming relationships with their cleaners and cleaners are taking greater pride in their work.  Tenants like that they can see the cleaners perform their work and have them on hand to spot clean.  In addition to receiving greater satisfaction from their work, cleaners also like working during the day so they can spend more time with their families.

In addition to improving employee morale, Pinelli estimates that the building will reduce its energy consumption by six to eight percent in 2014 by eliminating the need to keep the lights on until 2 a.m. This will result in approximately $65,000 in savings.  Pinelli also estimates that CBRE will reduce labor costs by eight percent.  In total, Pinelli expects to save approximately $100,000 in 2014 as a result of the day cleaning program.


Protecting our Planet

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On June 5, sproutinhandswe will recognize World Environment Day (WED), the United Nations’ effort to encourage environmental awareness and promote positive change. Celebrated in over 100 countries, WED provides an opportunity to learn about ways we can improve the environment and rally Earth’s inhabitants in a common cause: protecting this precious planet.

Sealed Air and its divisions are committed to promoting, measuring and improving sustainability. For Diversey Care, sustainability has manifested itself in numerous ways.

1.     Encouraging smart water usage

Diversey Care is a member of The Water Council (TWC), an organization with the mission to make the city of Milwaukee and the Milwaukee region a recognized world hub for water research, education and development. Diversey Care is also a co-chair of the Global Environmental Management Initiative’s (GEMI) Water Sustainability Work Group, which led the development of a free, downloadable local water management tool. This tool allows companies to measure the impact of their water usage and identify risk trends.

Diversey Care is also committed to helping customers limit water usage. For instance, we provide low-temperature laundering and green housekeeping solutions to Shangri-La Hotels and Resorts’ 73 properties to reduce water consumption per guest night by almost 85 liters and save 43 percent more energy during the fabric-care process.

Besides, all our innovations such as Suma Combi, our TASKI machines and all dosing and dispensing systems are designed to save water and energy from inception. Our scientists are at the service of the environment from the day they are recruited.

2.     Participating in the Climate Savers program

As a member of the World Wildlife Fund’s Climate Savers Program, Diversey Care has implemented changes such as switching to the most fuel-efficient vehicles in class and completing HVAC and lighting retrofits. In 2010 we constructed a 400-watt fuel cell at our global headquarters that is reducing greenhouse gas emissions to levels equivalent to taking 685 fuel-burning cars off the road. Read more about our efforts here.

3.     Aiming for zero waste-to-landfill

For the last ten years, Sealed Air has been on a mission to attain “zero waste-to-landfill” for plastic raw materials at its global manufacturing facilities. In 2012, 67 percent of facilities reached the company’s zero waste-to-landfill goal, and the company as a whole used or recaptured 97 percent of plastic raw material. Sealed Air has witnessed an improvement of 72 percent compared with waste data in 2003.

4.     Bringing light to developing nations

In underserved areas of the Philippines, Malaysia, Cambodia and India, many homes and schools do not have proper lighting. In an effort to enhance learning opportunities, Diversey Care employees took part in several projects with leading beverage companies to install ceiling “lights” made from recycled plastic bottles filled with water, a bit of bleach and reflective materials. These light sources are equivalent to a 55-watt bulb and can last for up to six years.

To learn more about Sealed Air’s sustainability approach, download the full report here. Engage with Diversey Care on social media (TwitterFacebookLinkedIn) and let us know what you’re doing to celebrate WED.


Fulfilling our Goals for a Sustainable Future: Part 2

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Greenhouse gases: I’m sure you’re familiar with the term, but are you aware of their impact? GHGs trap heat in the atmosphere and contribute to climate change. Reducing their output is thus an important step in fighting global temperature fluctuations.

Eliminating unnecessary waste using innovative strategies is an ongoing commitment for Diversey Care. That’s why we treat GHG emissions as waste. We also provide products and solutions that help customers reduce their emissions, and tools that enable them to calculate their savings.wind turbines

In addition to implementing Diversey Care solutions, organizations should develop a strategy for reducing GHG emissions.

Below are three common approaches for doing so:

  1. Avoidance: Look for opportunities that are often overlooked in favor of efficiency. For instance, travel reduction or day cleaning are sometimes avoided because they require changes in behavior. Yet, avoidance initiatives usually provide the biggest savings.
  2. Efficiency: Seek out ways to redesign and optimize business processes. For example, you can install more efficient lighting and upgrade HVAC systems in your facilities.
  3. Generation: Generation involves looking for ways to create energy so that GHG emissions can be reduced. Installing wind turbines and fuel cells would fall under this category. Although they require a larger investment, the savings from avoidance and efficiency projects can help offset some of the cost.

As members of the World Wildlife Fund’s (WWF) Climate Savers program, we work to limit the production of harmful GHG emissions. Our WWF partners in the Climate Savers program have done a terrific job giving us direction, support and courage to achieve these outstanding results. Watch the following video to learn more and take a look at part 1 of the blog for a detailed look at the savings we’ve achieved since 2008.

Plus, follow us on LinkedIn, Facebook and Twitter for more company updates.


Fulfilling our Goals for a Sustainable Future: Part 1

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Because the changes we make today can have a positive and lasting effect on future generations, Sealed Air and Diversey Care are committed to sustainability. One way we’re helping to improve our planet is through the World Wildlife Fund’s (WWF) Climate Savers program, which encourages member organizations to drastically reduce greenhouse gas (GHG) emissions and influence market or policy developments affecting sustainability.

In 2008, Diversey Care originally committed to reduce absolute GHG emissions eight percent below 2003 levels by 2013, but increased the commitment to 25 percent in 2009. At the end of 2013, we recorded a reduction in absolute CO2 emissions by more than 48 percent from 2003 levels. sproutinhands

Our emissions reduction strategy focused on four key areas, including:

  1. Company fleet transportation

We converted our North American fleet to higher efficiency vehicles to reduce fuel consumption and carbon emissions. Although they require a higher initial investment, the fuel savings offset these costs.

  1. Manufacturing sites and operations

Four of our European manufacturing sites collaborated to improve factory efficiency and reduce energy. We also installed high-efficiency lighting in our flagship European manufacturing facility in the Netherlands to reduce electricity use by more than 10 percent in a single year. Plus, we developed a new energy reporting tool to enable management to view energy consumption and emission data for each site and region across the globe.

  1. Offices and laboratories

We installed a fuel cell and wind turbines at our global headquarters in Wisconsin to generate onsite power. We’ve also committed to using LEED principles in the design and operation of all leased and built facilities.

  1. Business air travel

Eliminating the use of private aircraft removed 4000 MT which accounted for more than three percent of our 2003 baseline.

We’ve been able to surpass our goals through the commitment of everyone within our organization, from senior leadership to frontline employees. We’re currently working on setting new company-wide energy and GHG reduction targets to continue our involvement in the WWF Climate Savers program. I’m confident that our innovative tactics and commitment will help us reach these goals as well.

Stay tuned for part 2 of the blog next week and follow us on LinkedIn, Facebook and Twitter for more company updates.


Give Us a Hand to Raise Hand Hygiene Awareness

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Getting more people on board with hand hygiene has the power to positively change the world around us. Hand hygiene promotes patient safety, employee health and food safety. This is because clean hands can reduce the spread of foodborne disease outbreaks, healthcare-associated infections (HCAIs), respiratory infections and unnecessary deaths. According to the World Health Organization (WHO), HCAIs are the major problem for patient safety with more than 1.4 million patients worldwide suffering from them. Therefore, it is essential to prioritize the promotion of hand hygiene in health care settings. 6069613 Soft Care Med H5 Bottle and cord-1

Yet, research shows that many people do not wash their hands when they should, and those that do are not always washing them properly. In an effort to highlight the importance of hand hygiene, Diversey Care is partnered with the WHO through the Private Organizations for Patient Safety initiative. As an active member, the company is supporting WHO’s World Hand Hygiene Day, celebrated on May 5th. With the slogan “Save Lives: Clean Your Hands”, this initiative aims to engage a wide variety of stakeholders globally. For that, Diversey Care is actively sharing WHO’s materials while launching a unique contest worldwide.

The contest consists of two categories. Participants will either create a piece of art out of a hand-shaped template that can be downloaded from the Diversey Care website at, or submit a photo capturing hands. The art should convey the theme: “creating a better way for life through hand hygiene.” The participants with the most creative submission in each category will receive:

Individual Prize – Canvas competition: 1 iPad

Individual Prize – Photo contest: 1 iPad

Team Award – Winner lunch/dinner for the whole team including Hand Hygiene Focus (Training, samples, etc.)

All of the art received will be displayed as murals in the reception areas of Diversey Care local offices to demonstrate our commitment to hand hygiene and support of the WHO. Submissions will be accepted May 5-31.

We are an ongoing supporter of hand hygiene. We provide a consistent range of innovative products and superior expertise deployed across 175 countries. Our goal is to deliver safer, simpler and smarter solutions to remove obstacles to proper hand hygiene. Improving hand hygiene awareness will help us reach success.

We look forward to seeing your submissions and the ways you will be promoting hand hygiene. For World Hand Hygiene Day updates, please follow Diversey Care on Twitter, Facebook and LinkedIn.


Going Big for the World’s Largest Cleaning Exhibition

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The 25th anniversary of ISSA/INTERCLEAN Amsterdam is upon us, and we couldn’t be more excited! Each year, more than 650 cleaning and hygiene industry leaders from 130 countries come together to showcase their latest solutions and innovative ideas, making the show the world’s largest international exhibition for cleaning professionals. From May 6-9, Diversey Care will be joining these industry leaders to share our thoughts on sustainability and the future of cleaning.


Throughout the show, we’ll highlight four of our exciting innovations at booth 01.211 – 01.411, including: ProCarpet

  • Dual Dose Pro™: A portable dosing control system designed for small sites that is easy to use, accurate and requires minimal training. The Dual Dose Pro™ contains a full range of concentrated products for cleaning and simplifies daily cleaning operations. Customers can achieve up to 50 percent savings compared to ready-to-use solutions.


  • TASKI procarpet cleaning system: Visitors to our booth can view and trial the new TASKI procarpet 30 and TASKI procarpet 45 machines. These new models can be used for multiple applications, including deep extraction and interim cleaning. Watch this video to learn more about their benefits:


  •  TASKI IntelliTrail: A web-based GPS machine tracking solution that enables operators to locate, monitor and manage a fleet of machines easily and cost effectively. This innovation in technology improves productivity and increases value for cleaning operators while providing total visibility of assets.


  • SmartView™: A unique mobile communication platform that delivers service performance improvement with a range of real-time management, quality control and reporting features for interdependent cleaning teams in the facility management, hospitality and healthcare industries. SmartView™ offers flexibility and ease-of-use, which makes it ideal for supporting proactive service delivery.

For the first time, we’ll also have a live social media feed at the Diversey Care booth. Visitors will be able to mention us and see their messages in real time. And for those who can’t be at the show, our Twitter, Facebook and LinkedIn profiles will be providing regular updates about exciting news and the many innovations we have on display.

We hope to see you at booth 01.211 – 01.411 during the show!


The value of innovation and technology is in the value of health – WFBSC Congress 2014

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New York City was witness to impressive building care ideas and innovations at this week’s 20th Congress of the World Federation of Building Service Contractors (WFBSC). I had the pleasure of attending the Congress along with Jerome Peribere, CEO of Sealed Air. It attracted BSCs from around the globe and inspiring speakers such as Peter Diamandis, Steve Forbes and Jeff Gravenhost.

One of my highlights was participating in an industry panel discussion on April 7 with executives from ISS, Harvard Maintenance and other top BSCs. We discussed the pressure our industry is facing and opportunities for the future. It’s becoming more important than ever to show how cleaning impacts business. For instance, our industry isn’t simply about cleaning kitchens and hospital floors. It is about promoting ongoing food safety and helping to reduce the incidence of healthcare-associated infections.

During the panel, I talked about the importance of innovation in bringing sustainable solutions to the BSC industry. Any innovation needs to comply with:

  1. Usability and simplicity: The people employed by BSCs need to be able to use innovations in the simplest and most effective way.
  2. Value creation: We can’t keep wasting innovations. We need to measure their value and ensure they are helping our industry.
  3. Affordability: This industry has tight margins and is under tremendous cost pressures. We need to sell total cost of ownership concepts in order to highlight the value of our products and services.WFBSC 2014 (6)

On April 8, Jerome and Richard E. Besser M.D. shared the stage to speak about infection threats around the globe and to shed light on the health and safety benefits associated with proper cleaning. Jerome reinforced the importance of demonstrating that it’s not simply a clean appearance that matters. Establishing the value of clean with authorities, institutions, the public and industry leaders is critical to the future of our industry. That is something that resonated as well when Jeff Gravenhost, CEO of ISS said in his outstanding presentation that “engagement with cleaners and having a purpose is critical to clean for health.”

Check out our “Value of Clean” video here , which includes testimonials and captivating facts about the benefits of cleaning, such as:

  • Occupants reduce their chances of catching the flu and common cold by 80 percent in a clean facility
  • Surfaces contaminated with a virus are reduced by 62 percent in a clean facility
  • Absenteeism is reduced by 46 percent in a clean facility
  • Worker productivity goes up 2-8 percent in a clean environment
  • Cleaning can provide an energy reduction of between $50,000 and $100,000 per 500,000 square feet of commercial office space

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Communicating these advantages and others can help BSCs retain current customers and attract new contracts. Reach out to me on Twitter (@kadriilham) to share the changes your business is making to improve cleaning results. I’m sure these steps will have a positive impact on customer and employee satisfaction, cost savings and health and safety.

I encourage you to stay up to date on future news and events by following Diversey Care on Twitter, Facebook and LinkedIn.


Diversey Care Prepares for WFBSC Congress 2014

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For the first time in 20 years, the Congress of the World Federation of Building Service Contractors (WFBSC) will be held in the U.S. This year also marks the 20th anniversary of the massive bi-annual conference, which will take place at The New York Marriot Marquis in New York City, April 6-9, 2014. Established in 1978, the Congress highlights some of the biggest innovations in building care services and joins together the industry’s leading innovators to exchange ideas for the future.WFBSC 2014

This year, the Congress is focused on educating attendees about strategy, health and people. I will join six other executives from influential companies such as ISS and Harvard Maintenance in a panel on April 7. We will discuss how to implement successful strategies and technologies to improve organizational performance. Since Diversey Care develops innovations that elevate performance, safety and sustainability, I have many insights that I am excited to share and look forward to presenting beside other industry thought leaders.

On April 8, in an effort to promote health and how the industry can become more relevant, the Congress will welcome presentations from Jerome Peribere, CEO of Sealed Air, and Richard E. Besser M.D. Our CEO will discuss “The Value of Clean,” providing BSCs a better understanding of how to communicate their value and the benefits of cleaning to their customers. Although cleaning should never be considered an optional service, BSCs increasingly must demonstrate their value to organizations looking to cut costs.

I’m looking forward to the Congress and hope that you will join us in learning from some of the largest BSCs from around the world. Stay up to date with Diversey Care during the show by following us on Twitter, Facebook and LinkedIn.


Sustainability Takes Center Stage at 41st EHMA General Meeting

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This past weekend, I had the honor to visit Monaco to attend the annual General Meeting for the European Hotel Managers Association (EHMA). Founded in 1974, EHMA is comprised of nearly 450 members who are general managers of prestigious hotels in 28 European countries. They are responsible for more than 350 hotel properties, 70,000 employees and 90,000 guest rooms.

Diversey Care is a supporting partner of EHMA because both organizations share a passion for sustainability and advancing the hospitality industry through innovation. Between energy and water consumption and waste generation, the hospitality industry has the potential to make a big impact on the environment. And furthermore, through collaboration, we can identify the best solutions for reducing negative consequences on our planet.

At the event, I participated in a joint discussion on sustainability with Professor Michael Hartman, an advisor to Ecole Hoteliere de Lausanne (EHL) for sustainability strategy. I referred to sustainability as the new “quality” within the hospitality industry because of its increasing importance among hotel owners, employees and guests. According to a 2012 survey of more than 5,000 consumers, more than 60 percent stated that they will give better ratings to hotels with high indoor air quality, LEED certification, and programs in place to improve energy efficiency, conserve water and promote recycling.[1] Thus, it’s clear that sustainability is essential today and can pay off for hotels that implement, maintain and promote programs supporting the environment. It actually pays off in the shape of higher Guest Satisfaction levels.

EHMA General Meeting

On 29 March, we held a ceremony to present the EHMA Sustainability Award by Diversey Care, which acknowledges an EHMA general manager who successfully implements an innovative sustainability program at their property. This year, the honor went to Fabrice Moizan, general manager of Hotel Fouquet’s Barrière in Paris.  Moizan’s sustainability program raised more than €181,000 by selling wine together with his employees, which was used to replant 37,000 trees throughout 40 hectares of forest, thus reducing the facility’s carbon footprint.

I hope his story inspires you to think about sustainability in your everyday life. Whether you’re a hotel manager, employee or a guest, it’s important that we all keep sustainability in mind and take steps toward making a better life for future generations.


Crothall Healthcare Improves Floor Maintenance at Nemours Children’s Hospital with Diversey Crystal Shield System

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-Crystal Shield System improves hospital floor appearance while increasing efficiency-

“Proper floor care improves appearance and safety while reducing long-term costs,” said Rodrigo Costa, Environmental Services Director, Crothall Healthcare. “With Diversey Care’s Crystal Shield System, we’ve implemented an effective and efficient floor care program within Nemours Chidlren’s Hospital.”


Since 1991, Crothall Healthcare, a premier provider of hospital housekeeping and hospital facilities management, has been offering high-quality and responsive support services to healthcare institutions around the country. From environmental services and laundry services to basic maintenance, Crothall ensures hospitals can focus on the well-being of their patients.

Day in and day out, hospitals have many visitors, including staff, patients and their families. High levels of foot traffic can take a toll on floors if the appropriate system is not in place. Crothall needed a sustainable floor care system that produced quality results while reducing expenses for Nemours Children’s Hospital in Orlando, Florida. Since Nemours is a Gold LEED certified building, it also wanted to ensure that the floor care program did not use harsh chemicals.

As a newer facility, the hospital did not have a finish on the terrazzo floors. Crothall would clean the floors and then burnish them five times per week. However, burnishing is an intensive and time-consuming process.“Nemours Children’s Hospital has nearly 40,000 square feet of terrazzo on site,” said Rodrigo Costa, Environmental Services Director, Crothall Healthcare. “In order to reduce or eliminate future replacement costs, we realized we needed to implement a system that properly maintained and restored floors in a sustainable manner for years to come.”


Nemours Children's HospitalFor two months, Crothall tested two floor care solutions, one from Diversey Care, a leading provider of sustainable cleaning, sanitation and hygiene solutions, and one from a leading competitor.  The Crystal Shield System is an alternative floor care program for concrete, terrazzo and other stone surfaces comprised of diamond-impregnated tools, floor pads, chemical protector and maintainer, and TASKI machines.

Unlike traditional floor care systems, it does not require chemical stripping yet still produces beautiful-looking floors.  Eliminating chemical stripping is a more sustainable approach to floor care, reduces maintenance frequency and allows for quicker application compared to traditional strip and recoat programs.

“The trial confirmed that the Crystal Shield System was the right choice because the results were long-lasting,” added Costa. “We implemented the system and have witnessed a dramatic reduction in maintenance and a ‘night-and-day’ improvement in floor appearance.”

With the Crystal Shield System, the floors are given a protective layer that makes the terrazzo shine. The coating guards against scratches from foot traffic and also helps remove any scratches that have accumulated between applications. Crothall has also reduced burnishing from five times a week to two. This saves at least 24 hours of labor each month that can be redirected to other important cleaning tasks. It has also reduced the amount of time refinishing the floors by at least 50 percent further increasing cleaning efficiency.

“Employees enjoy cleaning the floors now because they can see the glossiness the system delivers and have even received compliments about the way the floors smell after they’ve been cleaned,” Costa said. “The system has also led to labor savings by freeing up time for other tasks.”

Costa also says that hospital safety is improved with fewer refinishings and that patients are less inconvenienced from the fumes caused by the refinishing process.


Diversey’s Crystal Shield System provided numerous benefits, including:

Nemours Children's Hospital

Nemours Children’s Hospital

  • Reducing burnishing frequency from five times a week to two
  • Reducing time spent burnishing floors each month by 24 hours
  • Reducing the amount of time spent refinishing the floors by 50 percent
  • Better appearance by removing scratches and adding shine to the terrazzo
  • Improved employee satisfaction and morale
  • Reduced use of chemicals and therefore less waste
  • Increased client satisfaction by providing a sustainable program that also improved floor appearance and reduced costs

Sustainability is the other name of quality

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“Sustainability is the other name of quality,” said our CEO, Jerome Peribere, when he addressed guests at our customer dinner in Anaheim in California, during the recent Global Food Safety Conference.

Jerome Peribere at GFSC

I had the honor of hosting Diversey Care and Hygiene Care clients, along with Jerome and Karl Deily. More than 70 customers and several non-customers attended our evening event at the Bowers Museum.

Diversey Care has been a partner and a sponsor of the Global Food Safety Initiative (GFSI) since 14 years ago. GFSI is an organization devoted to reducing food safety risks, improving hygiene security, managing cost in the global food system, developing capacity building in food safety and providing a platform for collaboration and networking.

Each year, the conference attracts trade and research associations, top journalists, well-known manufacturers, restaurants, retailers, service providers and producers, and regulation, certification and accreditation bodies. And when such a large mix of professionals get together, there’s bound to be memorable and inspiring discussions about food safety. Over the course of three days, we met with top global retailers who are leading in the food safety arena, and global, leading Food and Beverages companies.

One of the biggest highlights during the conference was that our Diversey Consulting team, led by Catherine François, released the preliminary results of a study conducted in collaboration with GFSI that explores the efficacy and business impact of the implementation of GFSI recognized schemes. The study included 834 food manufacturers across 21 countries and suggests that through involvement with GFSI, organizations can make an impact on food safety and quality, compliance, customer and employee satisfaction and revenue.

The primary push behind implementing a GFSI recognized scheme was to meet an existing or new customer requirement. A large majority of survey respondents declared that certification against a GFSI recognized scheme enhanced their ability to produce safe food.

I had the honor to address the 1100 participants and I shared the following:
“The biggest challenge for you and us is ensuring that the food we deliver to consumers around the world is safe and that the hygiene standards behind are robust. There should be zero tolerance for food contamination, just the same way we tackle ethics compliance in our corporations.”

At our breakfast session on Thurs. Feb. 27, Carolyn Rose, Director of Research & Strategy with Insight Product Development, Joe Smithwick, Retail Food Safety Manager at Target, and Dr. Benjamin Chapman of North Carolina State University discussed how using ethnography can reveal whether food safety best practices are being implemented by employees and managers, as well as challenges they face in their everyday tasks. Ethnography consists of observation and interviews in natural environments. With this knowledge, we can improve how we approach food storage, handling and preparation in order to maximize food safety.

Ilham Kadri at GFSCLater that day, Sealed Air’s Food Care Global Sector Expert, Hein Timmerman, and Diversey Consulting’s Global Director, Catherine Francois, moderated a breakout session that covered innovative ways of preventing and detecting food contamination. One strategy for minimizing food safety risks is to apply hygienic design principles when designing food manufacturing and processing facilities. The session also covered novel ways of environmental testing and HACCP implementation and maintenance.

Overall, it was a great conference and we look forward to contributing to next year’s event, as well as developing innovations and services that will help organizations improve food safety around the world. I invite you to see all photos and live social media discussions we conducted on our Facebook and Twitter accounts.


Diversey Consulting Prepares for 2014 Global Food Safety Conference

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On Feb. 26, Sealed Air and Diversey Care’s consulting group, Diversey Consulting, will join more than 1,000 leading food safety professionals in the Golden State for the Global Food Safety Conference (GFSC). Taking place in Anaheim, Calif., the GFSC is one of the year’s top food safety events, attracting food safety specialists from more than 50 different countries. Many even consider this three-day conference to be the best in the industry.

Diversey Consulting specializes in solutions for food safety, risk management, operational efficiency and brand protection. Its goal is to provide customers with effective risk management solutions in the areas of retail, food service, food and beverage manufacturing and hospitality.

If you’re lucky enough to attend the conference, join Diversey Consulting for a set of educational sessions. Sealed Air USA’s Key Account Director, Chris Jordan, will moderate a breakfast session from 8-9 a.m. PT on Feb. 27 that focuses on understanding and modifying food safety practices.

Then, from 11:30 a.m.-1 p.m. on Feb. 27, Sealed Air’s Food Care Global Sector Expert, Hein Timmerman, and Diversey Consulting’s Global Director, Catherine Francois, will moderate a breakout session discussing new ways to control microorganisms in food environments.


After the sessions, remember to stop by Sealed Air to learn about the following innovations on display:

  • Learning Management System:  This online training tool helps facilitate employee training and certification. The easy-to-use website guides employees through training at a customized pace, tracks progress, promotes cost and time savings and ensures continued food safety compliance.
  • iMAP: The cloud-based Andriod™ and Apple® app is a quick and easy option for collecting, analyzing and reporting data. With on-the-go access to performance indicators, audits, reports and more, companies can check on the status of their facility’s food safety operations at any time.
  • TempTRIP: This temperature-monitoring service for “cold” supply chains informs companies of their temperature performance and allows them to monitor, track and analyze the results. With a simple, cost-effective re-use design, food service operators, grocery retailers and suppliers can improve food safety while reducing waste and eliminating costs.

We look forward to seeing everyone in California! Follow us on Twitter (@Diversey) and the official show hashtag (#GFSC2014), and on Facebook and LinkedIn as the show approaches.


The Value of Applied Ethnography in Food Safety

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In just a few weeks, we’ll be attending the Global Food Safety Conference in Anaheim. In the Sealed Air Breakfast session, “Understanding and changing food safety practices,” we’ll be exploring the successful application of Ethnography methodology. In this guest post, Carolyn Rose, Director of Research and Strategy at Insight Product Development, offers her take on ethnography in food safety.

Ethnography, a qualitative research method consisting of observation and interviews within a naturally occurring environment, has become increasingly prevalent in applications outside of anthropology (within which it was originally derived). More recently, ethnography has been applied to fields including healthcare, education and CPG, to name a few, whereupon the method is leveraged to understand behaviors, interactions and routines of particular user/ consumer typologies to develop new products, services and systems that better deliver on organizational goals. How then might this method be leveraged for improving food safety practices in the organization?

Generally speaking, the core derivative of applied ethnography is a true, unbiased understanding of the current state. By immersing ourselves within the context of use to absorb, rather than influence everyday activities, we gain an in-depth account of actual behaviors and interactions. (Of course, it’s important that applied ethnography be executed properly to avoid any skewing of natural behavior. However it’s also true that routines are difficult to stray from.) Coupled with contextual inquiry, we can layer this observational data with learned user needs, goals and drivers – the “why’s” behind observed behaviors – in order to gain a holistic understanding of current practices.Improving food safety

So what value might applied ethnography bring to food safety? An unbiased understanding of current food safety practices would unveil the extent to which best practices and protocols are being employed. A comprehensive look at employee processes, tasks and interactions might also provide a benchmark for future evaluation, leveraged to track changes and demonstrate progress (in terms of time spent, through-put, end-result, etc.). Additionally, applied ethnography would identify existing challenges, deviations and work-arounds within the process – all good indicators of opportunities for improvement. Finally, applied ethnography would uncover the rationale behind such behaviors, which would allow us to better understand employee needs, motivations and goals, and how we might better enable them to be achieved.

Collectively, this information can be leveraged to optimize food safety practices. Specifically, such data can be used to drive new and/or modified workflows, techniques, tools, training protocols/materials and workspaces – all key components of food safety. As such, applied ethnography can be an effective tool for the food safety industry, providing a data-driven means to optimize efficiencies, improve quality/consistency and increase employee satisfaction and engagement.


Diversey Care Recognizes Innovation in the Hospitality Industry

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Creating a better way of life may not be an easy task but it’s one to which Diversey Care is committed.  By providing solutions that improve efficiency, safety and sustainability, we are on a path to reimagine the cleaning sector. And we strive to recognize organizations that are reimagining their own industries, such as those within the hospitality market.

At the recent 14th annual Worldwide Hospitality Awards, Diversey Care honored one organization that is doing extraordinary things for its staff, guests and local communities.  Each year, the awards committee receives nearly 150 applications from leading hotel brands and groups around the world.  Diversey Care sponsors the “Best Initiative in Sustainable Development,” which identifies a hotel brand or group that implements sustainability best practices and/or social responsibility.

This year, Intercontinental Hotels Group (IHG) emerged with the award for their “Shelter in a storm” programme.  The innovative initiative ensures that IHG hotels are prepared to immediately care for guests, colleagues and local communities in times of disaster.  The programme encourages hotel and corporate employees to donate to the IHG® Shelter Fund, which uses contributions to provide financial support, food and beverage, vital supplies and accommodation to those affected by tragedy.  The programme also offers guidance detailing when and how hotels can best respond to disasters such as hurricanes and earthquakes.

Congratulations to IHG hotels and all of the other finalists honored at this year’s event. Each award is well-deserved and demonstrates that sustainable development and social responsibility can and should be a priority in order to reimagine the hospitality industry.




Solutions for the Future on Display at ISSA/INTERCLEAN

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2013-11-19 16.32.54The booth was bustling with visitors throughout the day at ISSA who were eager to see our new rebranding and our top three innovations: TASKI Procarpet, Diversey Learning Management System and the TASKI Quantum System.

One of the highlights for me was our recognition from Transpare, a free web-based registry created by ISSA. Providing sustainable cleaning products to customers is an ongoing commitment at Diversey Care. One way we are making it easier to share information about our sustainable solutions and help purchasers find the best products for their facilities is through Transpare. The registry highlights the environmental, health and safety attributes of cleaning products. Transpare goes one step further than other ecolabels by providing information such as VOC content, acute toxicity and recyclability of packaging.

One of our top products on Transpare is Perdiem, a concentrated cleaner based on proprietary Accelerated Hydrogen Peroxide (AHP®) technology. Diversey Care platforms that support sustainability include SmartDose, J-Fill and others.

“More and more purchasers are looking for sustainable products,” said John Garfinkel, Executive Director at ISSA. “Sealed Air’s Diversey Care division is providing complete transparency of their sustainable products through use and promotion of Transpare”

For more information about our top three innovations, see our previous blog post here.

For more information about Transpare, visit


Diversey Care Gears Up For ISSA INTERCLEAN

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As one of the most prominent North American tradeshows for the hygiene and cleaning industry, ISSA INTERCLEAN, taking place Nov. 19-21, seems like the perfect place to debut ourselves as Diversey Care. Along with a redesigned logo, this new branding is just one part of a comprehensive rebranding of Sealed Air. The driving force behind this rebranding is to elevate the company’s new vision of “Creating a Better Way for Life.”

This is an exciting time for us. It’s an opportunity for Diversey Care to truly show the changes we are making to better serve our customers and elevate sustainability, cost competitiveness and performance for them. As the only manufacturer that offers a total solutions approach to building care, which includes chemicals, equipment, tools and services, it’s important to us to more accurately reflect our position as a division of Sealed Air and work towards common goals for those around the world.

At the show, we will be highlighting a few of our most recent innovations that keep these three core values in mind. Be sure to stop by our booth (#1138) to see the following:

  • Learning Management System – this customizable online training and tracking solution improves productivity, promotes consistent cleaning results and helps to reduce costs.Learning Management System
  • TASKI® Quantum Cleaning System – this system includes a state-of-the-art mobile work station and ensures superior cleaning performance with the help of microfiber technology.
  • TASKI® Procarpet – our first dual-function carpet cleaning machine gives customers flexibility in cleaning carpets and upholstery.

To help you navigate the show floor, download and use the ISSA INTERCLEAN 2013 mobile application, sponsored by Diversey Care. The app provides valuable show information during the exhibition and turn-by-turn directions to your favorite exhibitors. Download it at

We hope to see you at ISSA INTERCLEAN next week!


Cleaning’s in Session

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From norovirus and Methicillin-resistant Staphylococcus aureus (MRSA) to the common cold (rhinoviruses) and influenza, schools can be home to a variety of viruses that put staff, students and visitors at risk. Although schools typically know where and what to clean, some do not have standardized programs in place. School administrations can overcome these challenges by following infection prevention best practices:Cleaning and disinfection in schools

1.    Create a comprehensive written cleaning plan

A cleaning plan should outline cleaning frequency for different surfaces and objects. The plan should identify high-touch surfaces like door handles and desks, which should be disinfected at least once per day. Next, the plan should specify the appropriate products, tools and equipment for cleaning. Although intermediate-level disinfectants are more expensive than low-level disinfectants, they are effective against these viral pathogens of concern. Plans should also provide detailed instructions for cleaning and disinfecting.

2.    Train employees and measure cleaning performance

Schools should make sure cleaning staff members have been trained to correctly follow the written cleaning plan. To validate that cleaning is being performed at the desired level, schools should measure cleaning results using web-enabled auditing programs. These utilize innovative collection and reporting tools to track cleaning results and driving continuous improvement.

3.    Don’t go overboard after an outbreak

When an outbreak occurs, schools often try to overcompensate with extreme cleaning tactics, such as closing the facility and performing top-to-bottom cleaning. CDC recommendations specify this is largely not needed for pathogens such as MRSA, colds and flu. In some cases, schools may need to close in order to perform special cleaning and disinfection processes, but this should only occur if a local public health official recommends it.

4.    Consider investing in ways to improve cleanliness

For new schools being built or old facilities being remodeled, Z or L-shaped bathroom entryways eliminate the need for doors, which often spread germs. For budget-conscious schools, touch-free tools such as paper towel and hand sanitizer dispensers, trash cans and automatic doors are more affordable options for reducing the spread of infections. Disinfecting wipes placed throughout the school also promote infection prevention.

5.    Encourage proper hand hygiene and respiratory etiquette

Keeping hands clean and following respiratory etiquette prevents the spread of pathogens to surfaces and others’ hands. Schools should teach everyone to frequently wash hands with hot water and soap, and sneeze or cough into their arms if facial tissue is not readily available. Keep restrooms well stocked with hand soap and paper towels, provide facial tissue in offices, classrooms, bathrooms and common areas, and consider installing touch-free hand sanitizer stations in entryways to cafeterias and gymnasiums.

6.    Teach students and staff to make good choices about attendance

Schools should encourage sick students and staff to stay at home when they are contagious and consider requiring staff members to get annual influenza vaccinations in order to help curb the spread of flu.

7.    Communicate desired behaviors to staff, students and visitors

For every health campaign, schools should have a system for disseminating information to increase awareness and compliance. Signage, announcements over PA systems and communication materials such as letters for parents and worksheets for students can serve as reminders to wash hands, get vaccinated and stay at home when sick.

8.    Make cleaning a year-round priority

Although most cleaning will need to occur when school is in session and students are present, cleaning should not be forgotten during summer months and extended breaks. Often, office members are still working during these periods so cleaning staff should continue to disinfect desks, door handles, phones and other high-touch surfaces where individuals are working.

The original version of this article ran in the August issue of Executive Housekeeping Today and can be viewed at


“The Earth was not given to you by your parents but loaned by your children”

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In my home country of Morocco, there is a saying I heard many times from my family members: “The Earth was not given to you by your parents, but loaned by your children.”

This quote was my response to “how do you define sustainability?”, the opening question of the CMS “Sustainability in the Cleaning Industry” roundtable, held in Berlin in late September.
Ilham Kadri at CMS

All four key industry players at the panel agreed that we need a common language about sustainability and that it is the role of industry associations to facilitate this debate and create a “white book of sustainability in cleaning.”

In my remarks during the roundtable, I explained that Sealed Air defines sustainability as the integration of environmental stewardship, social progress and economic growth. It is one of our three main brand values, along with performance and cost competitiveness.

I also shared with the audience Diversey Care’s rich legacy of initiatives and achievements, of which I am truly proud. Examples include:

  • We have been a member of the WWF Climate Savers programme since 2008
  • We have decreased our greenhouse gas emissions by more than 25 percent and saved water and energy by more than 15 percent. All these commitments are public.
  • We sponsor sustainability awards in key sectors such as hospitality and tourism
  • We gained international recognition when Sealed Air was ranked second among materials manufacturers in Newsweek’s prestigious Green Rankings of U.S.-based companies for 2012

CMS PanelThe Diversey Care division continues to reimagine the cleaning sector and deliver products, solutions and services that enable our customers in building care and contract cleaning to save water, reduce energy consumption and improve productivity while achieving superior cleaning performance.

For instance:We apply lifecycle thinking to design sustainable integrated cleaning solutions around any combination of our dosing systems, chemicals, machines, tools and services, an approach that is unique in our industry. As I shared in my recent blog for European Cleaning Journal, our view of sustainability is about addressing the complete lifecycle of a given cleaning solution and not the product or the machine taken in isolation.

  • For chemicals, we have concentrates or powders that minimise packaging waste and transportation costs
  • For machines and tools, we reduce water consumption, improve productivity and optimize the total cost of ownership with the best possible long-term return on investment for our customers, while enabling day cleaning and zero slip and fall accidents
  • For trolleys and tools, we innovate with ergonomic solutions that help employees complete their jobs with optimum safety, security and satisfaction

Our philosophy is not to design a “green” product and practice “green washing,” but rather to innovate with integrated solutions that create a better way of life: our new corporate vision.

My sincere congratulations to our team in Germany who showed a great level of professionalism and industry expertise throughout the show. Our CMS booth was vibrant with a lot of customers experiencing our TASKI machines, Revoflow, Quattro Select, TASKI Trolleys, TASKI Quantum and our e-solutions, such as SmartView™, which we officially launched at the show. I had the opportunity to meet many of these customers, and they were all pleased to see our renewed passion and drive.


A Journey to Improved Food Safety and Hygiene in China

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With more than 1.3 billion people living in China, urbanization and dining out are on the rise. Consumers are also searching for healthier food options in cleaner and more creative dining concepts. Thus, restaurants’ commitment to food safety and hygiene is imperative. Investing in end-to-end solutions, rather than relying solely on products, is increasingly important.

Last month, I traveled to Beijing to assist with the launch of the National Food Service Hygiene Program, a joint effort by Sealed Air and the China Cuisine Association which aims to strengthen hygiene and food safety standards in China while reducing food waste. Over 100 guests from the government, industry and the media were present and it was a significant moment not only for Sealed Air, but also for the industry at large.Kitchen Hygiene

The ultimate goal of the program is to help restaurants provide the best dining experience possible to their customers through institutionalizing food safety and hygiene standards. Sealed Air’s role as the key solutions provider is to offer our total expertise and experience in cleaning, hygiene, food safety and packaging, just as we have done in Turkey since 2004 with our White Lily program. Addressing food safety and cleaning and disinfection issues allows restaurants to offer the best dining experience possible to their customers and to protect their brand and business for the long-term.

In a restaurant, no area is isolated from another. To ensure consistency throughout these environments, Sealed Air offers a knowledge-based and holistic approach to hygiene and food safety. Our products, tools, equipment and machines, along with expert consultation and training protect businesses and their customers. Additionally, our iMAP technology allows our experts to conduct audits of the restaurant’s operations on iPads for seamless and real-time data crunching.

At the China launch, it was very clear that the government, industry members and restaurant owners and managers understand the urgency of raising food hygiene standards. The National Food Service Hygiene Program is a first step in ensuring a cleaner and healthier dining environment for the billions of people in China who are demanding a higher set of standards for the food they consume. Moving forward, we will continue to utilize our expertise to help advance food safety and hygiene in developed and developing countries to reduce vulnerabilities to foodborne illnesses, improve shelf life and cut back on waste. You can learn more about the program here.


Diversey Readies for CMS Berlin

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CMS Berlin, the international trade show for cleaning systems and services, is right around the corner. From Sept. 24-27, exhibitors from 19 countries will share their latest cleaning innovations and solutions with more than 15,000 visitors.

For the first time, the trade show will host a Congress on “Sustainable Competitiveness in the Cleaning Sector.” I’m honored to have been selected to participate in the panel discussion and I will share my views on sustainability, a topic that I have long been passionate about. Please join the round table discussion on Wednesday, Sept. 25 at 17:00 hours.

At this year’s show, the Diversey booth will showcase a carefully selected assortment of our most recent developments for high performing and productive cleaning operations.

The TASKI® Quantum is a revolutionary mopping system comprised of a unique mop holder and two-sided flat mops. Because the mops are two sided, the system allows customers to significantly increase square footage coverage per single mop compared to traditional mops. Staff productivity is also improved because fewer mops are needed for cleaning and require less time for preparation. Through the use of microfiber, the mops also pick up more dirt and reduce the presence of bacteria cultures. For a detailed look at the TASKI Quantum system, and to see how it compares in efficiency and hygiene to a traditional cleaning system, check out our video here.

Diversey will also highlight the TASKI® Swingo 5000 and Clax Revoflow at the show.  The TASKI Swingo 5000 is our latest ride-on automatic scrubber drier, and the Clax Revoflow™ is a new laundry system that combines the convenience and cost control of auto-dosed liquids with the environmental benefits of powders.

TASKI Swingo 5000

TASKI Swingo 5000

To see Diversey’s innovations in action during CMS Berlin, visit us in Hall 1.2/Booth 208.

I am looking forward to seeing you all there.


Food Safety: A Critical Issue to Address

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Recently, I had the opportunity to contribute to an article in Grocery Headquarters, along with other industry professionals, on the state of food safety throughout the supply chain. The interview inspired me to further explore this important issue and share my findings.

The world is currently experiencing a period of unparalleled contaminated food issues as food sanitation continues to pose global health threats. Recently, 23 schoolchildren died in Bihar, India from consumption of contaminated meals, therefore escalating needs for food inspections and robust auditing. This devastating event reminds food and facility service workers around the world of the pressing need for rigorous inspection and relentless commitment to food safety. Food safety shouldn’t excel in just a few developed countries. It should be a global priority so that people worldwide can have access to fresh, healthy food.

Here at Sealed air and Diversey Care division, we strive to prevent foodborne illnesses by designing programs that advocate for better production, handling, preparation and storage of foods. Today, I’ll detail some of the common problems that arise at different points within the food chain and ways that Diversey is working to alleviate them.


The World Health Organization (WHO) indicates that there are as many as 1 million serious unintentional food poisonings each year—with most of these occurring in developing areas such as Bihar.

Food safety can start with growers, and growers should be selective with the pesticides they use on their crops. Growers should also design a food safety program that evaluates many additional parts of their operations such as harvest sanitation, worker hygiene, water use and biosecurity. Education is also vital for putting this plan into practice, and growers should make training sessions and distribution of learning materials top priorities.

Food Handlers

After food is distributed, either to restaurants, retail stores or educational institutions, food handlers such as chefs and retail managers are next in the supply chain tasked with implementing proper food safety practices. Because facilities like grocery stores and restaurants handle high volumes of food with various cooling needs and expiration dates, they need to optimize solutions that simplify a complex system of food inventory. Food safety is about safeguarding the trust of customers, enhancing brand image and protecting the foundation of one’s business. In developing countries, food handlers may not have sophisticated methods of safeguarding food. However, simple and affordable solutions exist and also offer effective protection.

At Diversey, we believe safe preparation, proper cleaning and disinfection and training are crucial to preventing food contamination. Our broad range of solutions include food contact surface cleaners and sanitizers, general purpose cleaners, bactericides/disinfectants, detergents, oven and grill cleaners, general surface degreasers, cleaning methods, wall charts, staff training, and technical and service support. Whether food is being consumed in a developed country or a developing country, it’s important for organizations to educate food handlers on the importance of food safety and provide solutions that can help prevent avoidable foodborne illnesses and deaths. Without these steps in place, we provide an opportunity for this tragic event in India to occur—over and over again.

Cleaning in food service environments is essential

Cleaning in food service environments is essential

Food Transportation

Another critical step in the supply of food to consumers is transportation, and in the case of fresh food, it is especially important to ensure the cold chain is not broken. Real-time temperature monitoring of refrigerated supply chains helps to ensure the integrity of the cold chain for fresh food distribution.  By tracking temperatures through remote monitoring, distribution issues can be addressed and food quality preserved.  In addition, by knowing the temperature history of distributed products, residual quality life can be estimated for effective inventory management.

At Sealed Air, we have developed a solution called TempTRIP, which is a cold sequence monitoring complement designed to safeguard food quality and integrity, while food rubbish is minimised. It provides a finish cold sequence record via a lifecycle of a pallet load, regardless of how many trucking firms, distributors, wholesalers or retailers have rubbed it. We believe it can help reduce food safety incidents and save lives.


Global Infection Control Experts Gather at ICPIC

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Recently, Diversey had the pleasure of attending and presenting an abstract on Accelerated Hydrogen Peroxide (AHP) technology at the International Consortium for Prevention & Infection Control (ICPIC) in Geneva, Switzerland. The biennial conference was held for the first time in 2011 and brought together 1,200 leaders in infection control from 84 countries. This year’s event welcomed a global group of attendees to share new ideas and best practices for limiting the spread of harmful healthcare-associated infections (HAIs).

HAIs present a continuous challenge for many organizations as new resistant strains are identified. According to the Centers for Disease Control and Prevention (CDC), one of every 20 hospitalized patients will acquire an HAI. As many as 100,000 patients each year die from these infections, which result in billions of dollars lost to the healthcare system. In Europe alone, HAIs cause 16 million extra days of hospital stay and result in direct costs of more than 7 billion euros each year. Although HAIs place a monetary burden on organizations, they are preventable with the right precautions and procedures in place. Cleaning and disinfection are critical for achieving a better healthcare environment.

Diversey is committed to increasing patient safety within the healthcare environment through a series of innovative new products that help reduce the risk of HAIs. These innovative products, which include AHP-powered disinfectants, the TASKI Jonmaster system for hard surface cleaning and the Vericlean cleaning validation program, were showcased at our booth during the four day conference.

  • Oxivir Plus is a disinfectant powered by AHP technology that combines fast acting, broad spectrum disinfection with enhanced cleaning power. Even with short contact times, it can eliminate even the most stubborn pathogens, such as Tb, MRSA and Norovirus. Additionally, Oxivir Plus is staff and patient friendly, with an impressive safety profile that reduces risk to users due to its low VOC’s and non-irritating formula, which is classified as non-hazardous at in-use concentrations


  • The TASKI Jonmaster system combines trolley design with tools, microfiber mops and cloths, and laundering programs with training and support to improve both cleaning outcomes and operational efficiency


  • The VeriClean system, available in the U.S. and now in Europe, is a programmatic, evidence-based approach designed to improve the quality and consistency of cleaning and disinfection within facilities. In turn, this helps reduce the risk of HAI transmission and increase patient safety. The program integrates products, processes, training and validation into a continuous improvement process.

The future of infection prevention depends upon new innovations that can combat HAIs. ICPIC enabled Diversey to share solutions with fellow industry members and learn what steps others are taking to reduce the impact of HAIs. As we continue to build our understanding of the causes of HAIs, and develop responses to combat this evolving threat, we will be able to reduce the frequency of cases in healthcare facilities and improve patient safety.


Shangri-La Hotels and Resorts partner with Diversey to drive sustainability and a better life for communities

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Diversey, now a part of Sealed Air, has been a partner with Hong Kong-based Shangri-La Hotels and Resorts, a leading luxury hotel brand. Over the past few years, Diversey has complemented the work under “Sustainability, Shangri-La’s Social Responsibility” campaign. Diversey aimed to help Shangri-La pursue more sustainable operations and create positive impact in the communities they are in. This partnership was recently highlighted in Shangri-La’s 2012 Sustainability Report, and the highlights of this    partnership are:


  • As Shangri-La’s primary supplier of cleaning products and laundry chemicals, Diversey has helped the hotel brand utilize low-temperature laundering and reduce overall washing cycle frequency. Our products have helped extend the life of bedroom and bathroom linens, as well as reduce overall water and energy consumption—a critical goal throughout the hospitality industry.
  • At the end of 2012, 94 percent of Shangri-La hotels have implemented green housekeeping and low temperature laundry compared with 86 percent at the end of 2010. Diversey has recorded a reduction on water consumption per guest night by almost 85 litres due to the use of low temperature laundry.
  •  In addition to helping Shangri-La implement green housekeeping and low-temperature laundering programs, Diversey has complemented the hotels’ work under Embrace, Shangri-La’s Care for People Project. Diversey supports the beneficiary organizations that focus on children’s health and hygiene with cleaning products and training needed to teach proper hygiene. So far, we have administered 34 joint projects in 23 hotels, which have touched the lives of nearly 19,000 children in 10 different countries. Our partnership has helped roughly 43 percent of Shangri-La’s Embrace program beneficiary organizations.

Diversey Partners with World Renowned Hotel School

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As part of our focus on educating future leaders in the hospitality sector, we recently signed a collaborative agreement with Ecole Hôtelière de Lausanne (EHL), the world’s first hotel school. The long-term agreement is global in scope and will aim to educate hospitality decision makers about the importance of sustainable cleaning and hygiene solutions. We are very excited to start working with EHL, as it will further our reach into the hospitality industry and help us teach the industry’s leaders about environmental best practices.

As part of the agreement, we will be actively involved with all EHL stakeholders through the recruitment of students, sponsorship of international events and by maintaining a presence at high-profile EHL alumni events. We will also regularly work with EHLITE media, the official publication of EHL, to develop valuable content for distribution to thousands of hotel industry leaders around the world. Our collaboration with EHL will be mutually-beneficial, as it will also allow Diversey to gain valuable insight into the industry. Through this exclusive insight, we will be better able to develop new solutions that meet the current and future sustainability challenges facing industry decision makers.

By maintaining an active presence in several facets of the EHL community, Diversey will aim to improve sustainability and operational efficiency within the hospitality sector. Several of our current solutions help to limit waste and improve overall energy-efficiency in hotels around the world. Our partnership with EHL will also include ongoing research initiatives to help generate insight from hotel guests, which will help both students and our product innovation plans.

Partnerships like our EHL collaborative agreement are a great example of how we are thinking outside the box to improve sustainability throughout the global hospitality industry. By gaining insight through proactive partnerships we will be able to continue developing our leading hygiene and cleanliness solutions and extend our reach into leading hotels around the world. A truly sustainable world will only be possible when solutions are implemented throughout the supply chain, which can be started through education and development initiatives similar to our collaboration with EHL.

For more information, please visit


Diversey Gives Grecian Westin Resort 2013 Sustainability Award

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Beginning last year, we partnered with the European Hotel Managers Association (EHMA) to create an award that aims to recognize leaders within the hospitality industry who are committed to sustainability. The goal of the award was to not only recognize those individuals who focus on improving sustainability within their hotel, but also to honor an individual who matches sustainability with overall business goals. Diversey and the EHMA believe that finding a balance between sustainability and profit is critical for both program success and top-level management buy-in.

For the 2013 award, we were proud to honor Michel Cottray, the general manager of The Romanos Hotel Costa Navarino, a Westin Luxury Resort in Greece.  We were impressed by Michel’s holistic view of hotel sustainability, rather than just looking at one small piece of the picture. His hotel uses a unique approach which reduces waste, energy and water and improves general environmental care.  The success of the program was in large part due to The Romano’s use of eco-conscious suppliers, staff involvement and guest reduction in overall waste and water consumption. We are particularly proud of Michel’s dedication to sustainability and think other hotels could greatly benefit from a similar program.

When asked about the award, Johanna Fragano, the EHMA Treasurer, explained:

“We hope this award inspires sustainability programs that not only reduce hotels’ carbon footprint, but improves their bottom line as well.  By understanding the People-Profit-Planet framework, hotels can significantly improve sustainability and operations in an impactful, responsible manner.”

 The award we created with EHMA is a great living example of the strides we are making to help encourage sustainability within the hospitality industry.  We hope that others will use the success at The Romanos to form their own sustainability goals that fit the unique needs of their organization. As part of our dedication to improving sustainability within the hospitality sector, we will continue to innovate and provide solutions that limit chemical and water waste, while listening to the industry to help develop future sustainability solutions.





Sealed Air Celebrates the WHO’s Annual “Clean Your Hands Day”

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Over the past weekend, the World Health Organization’s (WHO) “Clean Your Hands Day” took place around the world.  As part of the Clean Your Hands Campaign, which began in 2009, Clean Your Hands Day is part of the WHO’s efforts to improve hand hygiene in healthcare.  Since healthcare associated infections (HAIs) cause roughly 99,000 deaths annually in the U.S., the push for improved hand hygiene is critical for patient safety—and very closely aligned with Sealed Air and Diversey’s mission of creating a cleaner, healthier future globally.

As part of the fight against HAIs, the WHO recommends that healthcare employees perform hand hygiene with alcohol-based rubs and handwashing with soap and water at five key moments. By outlining the critical times when handwashing is necessary, the WHO aims to reduce the transmission of HAIs. The WHO’s five moments include:


1)      Before touching a patient 

2)      Before clean/aseptic procedures

3)      After bodily fluid exposure/risk

4)      After touching a patient

5)      After touching patient surroundings


As part of our commitment to hand hygiene in healthcare, Sealed Air is a member of WHO’s Private Organizations for Patient Safety (POPS), an online platform dedicated to improving the implementation of WHO recommendations and reducing HAIs. Through POPS, members can collaborate to help improve global patient safety by increasing awareness and providing access to hand hygiene products—even in developing countries.

In addition to our POPS membership, the Institutional and Laundry division of Sealed Air offers healthcare workers the following resources for optimal hand hygiene:

 1.  Industry leading expertise in the prevention of HAIs, with decades of experience and advanced technology platforms across a number of industry sectors, including healthcare and hospital environments.

2.  Comprehensive and innovative portfolio of a great range of hand sanitizers, surface cleaners, floor cleaners, disinfectant wipes, antiseptics and disinfectants, including the award winning Oxivir TM and SoftCare Med handrubs.

 3.  Dedicated personnel available to support on site and a dedicated website – – to provide quick, reliable answers to protect our customers, employees and family when an illness begins to spread.



In addition to our current hand hygiene solutions, Sealed Air will continue to help further the WHO’s mission through the constant work of its Institutional and Laundry division on developing effective infection prevention and hygiene solutions.  We are committed to creating a better way for life through improved hand hygiene and are proud of the impact our products and solutions have each day.


Diversey & Sealed Air at ISSA – Interclean Latin America

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From March 13th to 15th, ISSA – Interclean Latin America took place. The leading facility management companies gathered at the World Trade Center Mexico City, Mexico DF, and more than 3,000 people from 22 countries of America, Europe and Asia visited the exhibition.

Diversey played a major role at the event, including different key activities that occurred previously, during and after the event in order to contribute to ISSA  – Interclean’s Latin America success. I had the honor to be part of the opening ceremony with a presentation titled “Sustainability and The Future of Cleaning.”  I explained to the audience what I see as the most pressing challenges for our industry in the region, and some of the solutions that will help us achieve our goals. You can take a look at the presentation here: ISSA Mexico Prezi.

On the show floor, Diversey had the largest booth and was the only participant with an open space to present all our innovations. TASKI machines were demonstrated in action inside the booth, with the support from our global and local professionals. Many other innovations were also presented in different corners, including our new dosing and dilution systems Quattro Select & SmartDose, our Floor Care Solution Crystal Shield, and our new e-business solutions platforms that provide significant productivity gains and cost optimisation.

During the evening of the 2nd day, a special TASKI Launch & Cocktail event took place, where 55 key BSC customer representatives and distributors had the opportunity to see the benefits of our new TASKI range and take special launch offers with them.


Through this event, Sealed Air and Diversey reinforce their presence in the Latin America region and consolidate as the leading player in the hygiene and sanitation industry. Without ISSA’s support, this would not have been possible.


Lighting the Way to Day Cleaning

Tips for implementing and maintaining effective day cleaning programs


Cutting costs and improving sustainability are two growing concerns in building cleaning. To address these issues, many facilities with traditional business hours are turning to day cleaning which shifts as much of the night cleaning duties to daytime shifts as possible to achieve sustainable energy savings.

Whether cleaning duties are outsourced or handled in-house, day cleaning can yield many benefits beyond energy savings. However, transitioning to a new cleaning operation is not an overnight change but a process that requires up-front preparation and training. To implement an effective program and ensure it stands the test of time, you can follow a simple day cleaning checklist.

1.    Learn about the advantages

Since cleaning is no longer done at night, buildings can reduce utility output and lower energy bills by turning down lights and adjusting HVAC settings at earlier hours. When cleaning is completed during the day, building occupants can see the work being done, confirming that their workplace is well-maintained. Additionally, cleaning crews have better visibility of soiled carpets or other dirty areas when working during daylight hours, which increases productivity and efficiency.

2. Gain support for the initiative

The proposed transition to day cleaning will need to be discussed with senior leaders and then cleaning staff before occupants are informed of the new program. Top management will want to understand the benefits of day cleaning as well as any drawbacks. Prepare for tough questions by considering potential issues ahead of time. Know and be able to communicate how long it will take to see energy savings and what new equipment and tools may be necessary for day cleaning.


  1. Educate building occupants

Since day cleaning will impact building occupants in addition to cleaning staff, it’s crucial to get them to sign off on the new cleaning routine. Emphasize that day cleaning encourages environmental responsibility and lowers building operating costs. Some occupants may be worried that cleaning during the day will be bothersome. Be prepared to deal with these skeptics by explaining the use of quieter cleaning equipment and equipment that dries floors quickly.



  1. Ensure training is comprehensive

In order to run a successful operation, cleaning staff and facility managers need to immerse themselves in every aspect of day cleaning. If you work with a BSC, confirm that a manager and employees have completed extensive training about day cleaning. Ideally, they will have attended a training academy that covers all aspects of day cleaning, including keys to success and advice for selecting the right tools, chemicals and equipment.

  1. Create a cleaning schedule

Day cleaning will require cleaning schedules to be well thought out before the program is implemented. Collaborate with occupants to better understand their schedules and to work out when it is best for cleaning to occur each day. For example, it may be ideal to dust desk areas during lunch hours if employees typically go off site for their break. Make occupants aware of the schedule before the program begins so that they will know when cleaning is to occur in designated areas each day.

  1. Supervise the program

To ease everyone into the new program, you may find it easiest to implement day cleaning in one section of the building at a time, or in one building of an entire corporate or academic campus. If everything goes well, initiate day cleaning for additional areas or buildings on a pre-scheduled basis. It is important to monitor and supervise day cleaning activities when the program kicks off. A few weeks later, survey occupants to gather feedback about cleaning effectiveness, staff attitude and safety.


  1. Make adjustments as needed

Contrary to belief, day cleaning is not night cleaning done during the day.  The cleaning specifications will need to be modified to meet the new day cleaning program. This includes revising position profiles as needed, changing the time and frequencies of specific cleaning tasks and implementing new cleaning tools.  Additionally, tracking mechanisms can be applied to ensure that the agreed upon tasks are performed and reported to the facility management team on a scheduled basis. If you encounter obstacles, don’t be afraid to revise your day cleaning plan.


Developing and implementing a day cleaning program requires upfront preparation since all parties involved will need to accept this cultural shift. However, if executed properly, day cleaning programs can provide a facility with noticeable cost savings, an increased commitment to sustainability and security, and enhanced customer service and productivity.

The original version of this article ran in the April issue of Executive Housekeeping Today and can be viewed at

Contact a Diversey representative to learn more about the Healthy High Performance Cleaning (HHPC) Day program. HHPC Day is a best practice set of tools and training to enable cleaning contractors to deliver world class day cleaning. You can view a video of HHPC Day in action at


Solutions for Food Safety

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Just a few weeks ago, almost 800 leaders in the food safety industry gathered in Barcelona at the Consumer Goods Forum’s Global Food Safety Conference (GFSC) to discuss the pressing topics that affect our industry each day. Food industry decision makers from more than 60 countries discussed innovative ideas for advancing food safety.

Sealed Air, as a global leader in food safety, played a very active role by partnering with the GFSC organisers. For Sealed Air, food safety is about better handling, preparation and storage at each level in the supply chain to help prevent foodborne illness. Our expertise focuses on identifying risks and problems quickly and preventing their effects on food safety. Our solutions help combat these sanitation risks during the harvesting, processing and handling of foods. Sealed Air solutions also ensure a viable cold chain is maintained for perishable foods to prevent cross contamination within the supply chain. We also focus on educating consumers about the proper way to store, handle and cook food at home.

During the conference, I had the chance to meet with many industry experts from top leading food and beverage companies, retailers and associations, most of which are Sealed Air customers in one way or another. I was impressed by both their level of expertise on food safety and passion for the business.

To increase breadth of topics covered, Sealed Air hosted two sessions through our Diversey and Cryovac brands, which provide leading expertise in food science and microbiology. We invited top industry players to share how our partnerships protect their brands beyond the supply chain, by helping them maintain safe and hygienic environments where people eat, drink, shop and work. Partnerships and training are key ingredients for the success of food safety management systems throughout the entire food supply chain.ood and beverage companies, retailers and associations, most of which are Sealed Air customers in one way or another. I was impressed by both their level of expertise on food safety and passion for the business.

“People Power – Nurturing talent to drive economic value creation”

During this session at the conference, Joe Smithwick, Retail Food Safety Manager, Target, explained, “At Target we always go beyond what is required by law and train our people on food safety to a greater level.” This was a great example of how organizations must involve every employee in food safety initiatives.

Rachid Hassairi, Global Hygienic Sanitation and Transformation Program Leader at Heinz pointed out the philosophy of accomplishments by saying “Great partnerships take you and your partners to greater levels through respectful demands to get to a common objective.”

Marie-Paule Nowlis, VP Quality Process Guest Experience at Sofitel explained, “You can’t have a luxury guest experience without well-trained ambassadors. Strategies need to be understood by ambassadors and training needs to suit those strategies. Partnering with leading training providers guarantees success.”

“Food Safety and Packaging in a Global Economy”

In this session, we shared the key benefits for the seamless integration of packaging design, food quality and safety. As part of Sealed Air’s mission, we are constantly integrating sustainability into each part of our business. We seek to innovate and invent solutions that impact humankind on a global scale. We call this approach SmartLife™ and we apply this strategy as broadly as possible with a focus on helping the world live healthier.

As this was my first global event as President of Sealed Air, I am extremely pleased to see how the industry I have joined is working hard to find solutions to reduce food waste, improve food safety standards and create a healthy and clean environment for consumers all over the world. These are the exact reasons I joined this great company and I will continue to work hard to accomplish these goals.



The Road to the 2013 Global Food Safety Conference

March 6-8 at the Hotel Rey Juan Carlos I in Barcelona, Spain


In just a few days, more than 1,000 leaders in the food safety industry will gather in Barcelona at the Consumer Goods Forum Global Food Safety Conference (GFSC) to discuss the pressing topics that affect our industry each day. The annual three-day event brings food industry decision makers together from more than 60 countries worldwide to discuss innovative ideas for advancing food safety.

Sealed Air is a top sponsor of the Conference, in fact the only partner to GFSI, and together with our Diversey and Cryovac brands, we will be taking an active role throughout the conference by focusing on our specific solutions which help enhance food safety. In a world with growing demands for food, effective food safety measures play a key role in protecting the food supply chain, preventing food waste and improving overall food access.  For example, Diversey Consulting, as part of Sealed Air, will be showcasing Food Safety In a Box (FSIAB), a suite of food safety tools designed to help food service operations create consistent, compliant and cost-efficient food safety programs.

As part of our partnership with the organisers of the conference, we will be hosting two discussion groups that are already oversubscribed:


Breakfast Session on March 7th from 8 a.m. to 9 a.m.

People Power – Nurturing talent to drive economic value creation.”

Motivating your team through the transfer of knowledge in new and innovating ways can deliver value to your business. We will learn from a range of experts through practical case studies on how and why they are succeeding in creating value for their business by investing in people.

Introduced by Catherine François, Global Risk Management Director, Sealed Air & moderated by Werner Linders, Director Diversey Consulting Europe.

Invited Speakers:

     Joe Smithwick, Retail Food Safety Manager, CP-FS, Target, USA

     Rachid Hassairi, Global Hygienic Sanitation and Transformation Program Leader, Heinz

     Marie-Paule Nowlis, VP Quality Process Guest Experience Sofitel, EMOA


 Breakout Session on March 7th from 5 p.m. to 6:30 p.m.

Food Safety and Packaging in a Global Economy”

  • Dispelling the myths around packaging

Understand how packaging can reduce microbial risks and act as an enabler of sustainable, quality and safe products within your business.

Dr. Helene Roberts, Retail Director Europe, Sealed Air, Cryovac

  •  Case Study : Martinez Loriente—Managing food safety risks in fresh meat packaging

Learn from a leading Spanish fresh food supplier about the development of safer packaging solutions for fresh meat. Fernando Villasante, Technical and Quality Manager, Martinez Loriente, Spain

  •  Active Packaging – The Future

What are the challenges of the future in relation to food safety and packaging? What steps should we take to address the consumer expectations of the future? How can active packaging and technology help to extend shelf life, monitor freshness, display information on quality, improve safety and improve convenience?

Alistair Irvine, Principal Consultant, Food Packaging Safety, Smithers Pira, Pira Testing, UK

Moderated by Cindy Jiang, Senior Director Worldwide Food Safety, Quality Systems, and Nutrition, McDonald’s Corporation, USA


We invite you to attend one or all of our events and stop by our booth at the conference. We are looking forward to meeting with food safety thought leaders and discussing how our innovations are leading the way in solving global food safety and security issues.

Follow Diversey on Twitter, Facebook and Linkedin for up to date information

See you in Barcelona next week.

Dr. Ilham Kadri



Crystal Shield System Helps DTZ Clean Miami International Airport

Crystal Shield System better handles airport foot traffic and improves efficiency


We recently helped DTZ, a global property services company for stadiums, schools and airports, become more efficient and more profitable. DTZ had a contract with Logan International Airport in Boston, Mass. and wanted to find a more efficient floor care system for the facility. Their current method was decent, but it required staff to scrub floors repeatedly to keep them looking presentable.

DTZ recognized there was room for improvement and decided to use Miami International Airport as a test location for a new floor care system. The airport was selected for a pilot program because it is extremely busy and has a lot of flooring.

DTZ approached us for a floor care solution that could be tested against a leading competitor. Over the course of six months, we worked with the Miami DTZ crew to design the perfect system that would meet their unique needs. We now call this solution the Crystal Shield System, an alternative floor care program for concrete, terrazzo and other stone flooring. As a totally integrated solution, the Crystal Shield System uses diamond floor pads, chemical protector and maintainer and our TASKI machines to eliminate chemical stripping from facility maintenance. Reducing maintenance frequency is especially key in a busy airport setting. Our system also helped floors keep a high gloss, despite traffic from the 100,000 daily airport visitors.

We‘re proud of the Crystal Shield System and how well it has worked for DTZ. The trial at Miami International Airport helped us to better understand what would maintain flooring in a busy setting, without requiring too much effort. Alex Gomez, the General Manager of DTZ at Miami International Airport shared his thoughts on the system:

“The results achieved by the Diversey system far exceeded those of the prior, conventional floor care program. If the Crystal Shield System can withstand Miami International’s trying conditions, we know it will work well within the many other large facilities that DTZ services nationwide.”

Our relationship with DTZ is just one great example of our ability to work closely with customers to develop custom solutions that increase profitability and efficiency in their daily operations. We’re especially excited to see what solutions may emerge from future collaborations.



Best Initiative in Sustainable Development

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Last Monday, November 12th I attended the 13th annual Worldwide Hospitality Awards in Paris, and presented an award for the “Best Initiative in Sustainable Development” to Tsara Komba, a luxury Ecolodge located on Lemur Island in Madagascar.

The Worldwide Hospitality Awards program promotes initiatives from around the world and is representative of the international hospitality industry. The awards celebrate innovation in nine categories for hotels and three categories for hospitality schools. The “Best Initiative in Sustainable Development” honors a hotel brand or group that demonstrates sustainability best practices within its operations and/or social responsibility towards the local population, staff and tourist sites.

Other finalists include NH Hotels and Accor. NH Hotels submitted its “UP! For Hospitality” program, which builds positive relationships within the communities in which its hotels operate. Accor submitted two programs. The first is ReBorn, an innovative program that allows its hotels to dispose of their old furniture after renovations through an e-shop on The second is Accor’s e-learning tool which trains employees on sustainable development.

For me personally, and for Diversey, it is an honor to be a part of this year’s Worldwide Hospitality Awards program and to present the award to Tsara Komba, such a deserving organization. Diversey is committed to providing a cleaner and healthier environment for future generations, and Tsara Komba’s purpose is totally aligned to our vision.

This property is located among one of the world’s richest ecosystems, so preservation of this sublime environment is of extreme importance to their organization. According to Maryse Zohar, Tsara Komba Lodge Director, in addition to implementing sustainable best practices within its operations such as recycling, water conservation and use of low-voltage lighting, they are also committed to sustainable development for the benefit of the local population. Tsara Komba created a non-government organization (NGO) that acts in favor of the local community. The NGO developed 30 new houses and a nursery school staffed with two teachers for a local village. It also established a system of water adduction, a rain drainage system and provided bathroom appliances, showers and laundry facilities. Check out their initiatives in Sustainable Development at

I would like to congratulate Tsara Komba for winning this award, and thank the rest of candidates who submitted their outstanding cases.


Leading innovations for 2013

Exciting innovations to be launched at ISSA Interclean Exhibition in Chicago next week


With ISSA INTERCLEAN North America fast approaching, we’re gearing up to showcase numerous innovations that can be utilized for cleaning in a variety of industries. As always, these new solutions will provide a smarter approach to building care by improving sustainability, safety and operational efficiency.

As many building managers know, stripping and recoating floors is a complicated and lengthy process that requires a great deal of dedication and resources. In order to help facilities better maintain concrete, terrazzo and other stone surfaces, we’re introducing the Crystal Shield System, a unique floor care program that eliminates the costly and
time-consuming chemical stripping process and significantly reduces maintenance frequency. The total integrated system includes chemicals, tools, machines and services, and reduces stone floor maintenance costs by up to 30 percent when compared to traditional strip and recoat programs. In addition to reducing costs, the system also improves sustainability and worker safety by limiting chemical use and exposure.

We’re launching the TASKI IntelliDose at the show.  The TASKI IntelliDose is an easy-to-use system featuring closed chemical pouches for TASKI machines that optimizes chemical consumption, increases productivity and guarantees quality results. The system eliminates the need of manual dosing and the range of product covers all floor types. This increases safety by eliminating operator contact with chemicals, and promotes sustainability by reducing unnecessary chemical waste.

We’re also excited to introduce the TASKI Quantum this year.  TASKI Quantum is a revolutionary mopping system comprised of a unique mop holder and two-sided flat mops that allows customers to clean more square footage per mop. The system cuts water and laundry detergent used for mop cleaning by 33 percent since fewer mops are used during the cleaning process.

Finally, to combat the 1.7 million healthcare-associated infections (HAIs) acquired each year[1], we’ve developed the VeriClean™ System and will be showcasing this on our booth as well. The programmatic, evidence-based approach to cleaning integrates products, processes, training and validation to enhance staff knowledge and improve the cleaning and disinfection of high-touch surfaces in hospitals. This in turn reduces risk by limiting the transmission of HAIs and shrinks the more than $35 billion in costs generated by HAIs each year.

To learn more about these solutions, please visit our booth #1702, Oct. 17-19 during ISSA INTERCLEAN in Chicago. We hope to see you there!

Sergio Pupkin

Sealed Air At The Consumer Goods Forum 2012

20-22 June, Istanbul, Turkey


The weather in Istanbul could not be more perfect as the city hosted the Consumer Goods Forum – The Global Summit – from 20 – 22 June, 2012. The keynote speaker was the President of the Republic of Turkey H.E. Abdullah Gül who addressed an audience of some 800 CEOs and senior leaders of retailers, manufacturers and service providers across many countries.

It was a great turnout, not only in terms of people but also, significance. The combined turnover of all the participating companies represents a total of $3.0 trillion and if the Global Summit were a nation, it would be the 5th largest nation in the world.

Speaking of nations, Turkey is one of the fastest growing economies in the world and for Sealed Air, it is one of our high-growth emerging markets.  Situated at the crossroads of trade and culture and straddling the East and West, the country is a fitting venue for the forum delegates to share the latest insights on the dynamic consumer goods industry.

Bill Hickey, President and CEO of Sealed Air, led a team of senior Sealed Air executives at the forum and it proved to be an invaluable opportunity for us to exchange ideas and discuss the challenges and opportunities that lie ahead.  This was the first time that the new Sealed Air presented its ‘one face’ to the retail world at the global summit, representing the best of both legacy companies. Alongside other global companies such as Coca-Cola, L’Oreal and Danone, Sealed Air was a key sponsor of the Global Summit, and also the sponsor of the retail store visits, which are always a highlight at any Consumer Goods Forum.

This is the value that Sealed Air is providing to our retail customers, with our proven farm-to-fork expertise that delivers risk management and food safety while maximizing retail efficiency and enhancing the overall customer experience. In other words, it is about protecting all that is important to our customers.The custom-made store visits held on 19 June showcased the best of grocery retail on the Asian and European sides of Istanbul.

Store Visit at Carrefour, Istanbul

Over 120 people participated in the 3-track store visits to experience first-hand different retail formats – hypermarket, supermarket and discount stores and open bazaars. The participants visited stores such as BIM, Metro, Watsons, Migros Ticaret, Marocenter,  Tesco Kipa, Carrefour and Istinye Park, learning how retailers are catering to Turkey’s youthful population and discovering the behind-the-scenes of retailing and best practices on the shop floors.  It was an opportunity to witness how food processors, packaging and hygiene specialists, and retailers, are all working together to deliver a seamless customer experience.

Bill Hickey’s message below aptly describes how our company is partnering with customers around the world:

“Technological, cultural and economic changes in the world keep the retail stores ever changing and ever dynamic. And the only true way to appreciate that is to experience it first-hand. It is for this reason that Sealed Air chose to be the proud sponsor Consumer Goods Forum Store Tour in Istanbul this June. This is a special year for Sealed Air, following the acquisition of Diversey Inc. last October. We are the new leaders in Food Safety & Security, Facility Hygiene and Product Protection.

“Through our Diversey and Cryovac brands, we now deliver leading expertise in food science and microbiology.  We create solutions that protect and enhance the food and beverage supply chain, ensuring that products are processed, sold and prepared in a safe and efficient environment. We are improving the shopping experience in both the front and the back of the store, with solutions that extend the shelf life of food, provide value added merchandise appeal and convenience features, and create a healthy and clean environment by integrating cleaning chemicals, floor care equipment, cleaning tools, and a wide range of value-added services.”


Sealed Air Partners with World Health Organization to Fight Healthcare-Associated Infections

New global, web-based platform promotes proper hygiene in healthcare organizations and implementation of WHO recommendations



We are honored to share with you that Sealed Air has been selected by the World Health Organization (WHO) to join its Private Organizations for Patient Safety (POPS) platform. As part of this major initiative, Sealed Air will bring the expertise of our Diversey brand portfolio together with leading healthcare professionals to promote best practices in facility hygiene for healthier patient care environments.

Cleanliness is essential to limiting the spread of infection within a healthcare institution. To give patients the best care possible, healthcare providers must be equipped with proper knowledge about Health Care Associated Infections (HCAIs) and solutions for keeping themselves and their patients safe at all times.

HCAIs present a growing problem and result in lengthened hospital stays, additional costs to hospitals and patients, disability and even death. To prevent the spread of HCAIs, WHO recommends specific hand hygiene methods involving soap and water or an alcohol-based formula. However, lack of awareness and resources limit hand hygiene in healthcare facilities.

According to WHO, seven hospitalized patients in developed countries and 10 in developing countries will acquire a HCAI for every 100 patients admitted.

This online platform aims to improve implementation of WHO recommendations and reduce healthcare associated infections (HCAIs) by sharing information regarding hygiene. As a participant in the POPS platform, we at Sealed Air will work to increase adoption of WHO recommendations by providing information about hand hygiene and encouraging product availability and accessibility, especially in low-income countries and during crisis situations.

As a leader in the cleaning and hygiene industry, Sealed Air is working to deliver effective infection control practices, products and tools through its Diversey branded products.

We are dedicated to helping customers reduce HCAIs and believe that this collaboration will provide healthcare institutions with actionable information on hygiene which will ultimately result in improved healthcare, and saving lives.

It is an honor to be part of this initiative.


Risk Summit Highlights Critical Imperative of Risk Management

Urgent Need to Raise Awareness of Associated Issues


As many readers of this blog know, on May 10th , Diversey, now a part of Sealed Air, organized a Risk Management Summit in Amsterdam to share with our customers the most innovative initiatives on business risk management. More than 200 senior business leaders of world-class standing – blue-chip organizations in Building Care, Retail, Lodging and Food & Beverage industries – attended this Summit.

The findings were amazing. In an age when confidence in our Food Safety and Labor Safety policies is higher than ever, still the chance of acquiring a hospital acquired infection (HAI) in developed countries is 30% and considerably higher in the Third World; still 0.1% of salmonella cases result in death; and still the threat posed by pandemics is on a more global scale than at any other moment in human history. And in this modern age 1 in 5 food safety businesses do not treat infection control as a business risk.

For these reasons, Diversey’s initiative in convening the Summit was timely, as acknowledged by all participants.

The attendees, drawn from 18 different countries, heard world-class presentations from global leaders including ISS, Metro, Coca Cola, Compass Group, AutoGrill and McDonalds.  Lively and fiercely debated panel sessions added different and often conflicting perspectives on a diverse and topical range of food safety and labor safety challenges in the workplace.


Divergence of opinion among global players on the most pressing Food Safety and Labor Safety challenges

Welcoming the increased attention that the Summit and other initiatives were putting on Risk Management, it was noteworthy that speakers at the event held markedly different views on what the key issues in food safety and labor safety were, and how these challenges should be tackled. The results of our live polling of delegates at key moments during the Summit confirmed the divergence of opinion on the major threats, and the optimum strategies to mitigate or eliminate these risks.

Specifically with regard to food safety, when asked what was the single biggest challenge for the food distribution chain, three different answers came to prominence. A majority of 56% named the complexity of differing regulations across borders and jurisdictions, a vocal 13% were strongly critical of the sheer cost of implementing food safety measures, while for 31% the critical issue was ensuring collaboration between all parties in the value chain from farm to fork.

When polled on what was the biggest opportunity for food safety compliance, attendees recognized technology as the greatest enabler (40%), while common regulations (34%) and common sourcing (26%) were also popular choices.

Most staggeringly of all, in a separate question, almost 19% of attendees admitted that they did not consider infection control as a food safety risk or a threat to their businesses – and therefore were not focusing on this.

This lack of foresight and preparedness is shocking in the modern age. At Sealed Air we create solutions that protect and enhance the food and beverage supply chain, ensuring that products are processed, sold and prepared in a safe and efficient environment. We are also actively engaged in improving productivity, efficiency, and consistent brand experience while reducing our customers’ risks by integrating cleaning and hygiene solutions, food packaging and food safety knowledge. By protecting what is important we see the daily benefits that having the correct people, processes and safety products in place brings throughout the food service industry.  Given the role that risk management must play in business strategy it is absolutely inexplicable that there is any business in operation that is not making this a major focus and ensuring that their systems are as risk-free as humanly possible.


Labor Safety and The Virtuous Circle of Efficiency and Safety

Princess Laurentien speaks on Driving long-term value: the human dimension of risk management

When it came to the Summit’s second principal theme, lively debate revealed that consensus was also difficult to find between both speakers and attendees.

When asked what was the biggest challenge faced in regard to labor safety, surprisingly only 33% of attendees said that reducing injuries was the biggest challenge – trailing behind 52% who voted for increased employee engagement.

When asked about the primary result of improved labor safety, 53% responded that it was improving the consistency of customer service, ahead of the other popular answers of optimizing operational productivity and reducing employee downtime.


We will continue to follow this important topic as we expand this debate of critical importance across sectors, offering tremendous opportunity for our customers to improve their risk coverage or decrease the risk associated with the goods and services they provide.

Thanks to everyone who made the event possible, especially the outstanding speakers who shared their insights and business experience with the audience.

All materials, presentations from the Risk management Summit, and a short video overview of the event are available by request from


Risk Management Summit Updated Program Details

Amsterdam, May 10


Today I am writing to announce exciting further details of the Risk Management Summit we will be hosting at the RAI Exhibition Centre in Amsterdam on 10th May 2012, Forum Room, starting at 12:00pm.

As the global demand for food increases, food and labor issues in developed countries are still burning matters that need to be tackled. Long delivery times, short product shelf life and food borne pandemics, such as the recent EHEC crises, are challenges which remain more pressing than ever. The question is not if, but rather when, these problems will strike again. And the question for both businesses and consumers is how to face these challenges.

The Risk Summit will create a forum for major global brands such as Coca Cola, McDonald’s, Metro, Accor and others to answer some of those questions and showcase their strategic thinking on Risk Management practice in the areas of Food Safety and Labour Safety.

Laurentien van Oranje-Nassau will be Keynote Speaker at the Diversey-organized Risk Management Summit

The closing speaker at the Summit will be Laurentien van Oranje-Nassau. Her Royal Highness Princess Laurentien of the Netherlands has a long track record on literacy issues, as UNESCO’s Special Envoy on Literacy for Development and other responsibilities. Her speech will be titled “Driving long-term value: the human dimension of risk management”. Many of the critical sectors in the food distribution chain such as Retail, Food Service and Facility Management employ low-skilled labour, and with a low level of literacy, these types of workers are exposed to a significant number of risks. Her Highness will use practical examples from the areas of both literacy and sustainability, highlighting the link between employee safety and literacy.

First Session: Food safetyManaging the Impact on People and Profitability.

Speakers at the Food Safety panel discussion include:

–        Neil Marshall, Global Director of Quality and Food Safety at The Coca-Cola Company

–        Suzan Horst, Corporate Quality Director at Royal FrieslandCampina

–        Nicki Crayfourd, Global Director of Health, Safety and Environment at the Compass Group

–        Peter Overbosch, Vice President of Corporate Quality for Metro

These top executives from different sectors will share valuable insight gained from their experiences and challenges in managing food chains. Discussion topics will include how these business leaders are adapting to new food safety regulations and operational challenges; how food service and catering operators ensure perfect food quality at the point of consumption; and how companies can measure the impact of their investments in food safety in their P&Ls.

Second Session – Labor Safety -The Virtuous Circle of Efficiency and Safety.

In order to ensure the health of consumers, managers must establish a focus on workers’ safety. Employers are obliged to provide a safe workplace for their employees, including the provision of adequate infection control procedures as well as the right equipment and training. Five senior executives from key sectors will discuss their goals, systems and the way they minimize the risks associated with managing people.

–        Richard Short, Health, Safety and Environment Director at Accor

–        Dr. Bizhan Pourkomailian, Director of Food Safety and Supplier Workplace Accountability at McDonald’s Europe

–        Joseph Nazareth, Group Vice President, Head of Group Health, Safety and Environment and Corporate Responsibility for ISS

–        Andrea Zironi, Global Strategic Sourcing Director at Autogrill

–        Andreas Voss, Professor of Medical Microbiology and Infection Control at the Radbound University, Nijmegen Medical Centre, the Netherlands, will provide his insights about the healthcare related risks

We are organizing this Summit to expose our customers to the most innovative initiatives on business risk management. We have already received a lot of interest for the Summit and thanks to the Interclean exhibition also taking place at the RAI Exhibition Center, we expect to have outstanding attendance from European business leaders. The event will be moderated by Martin van Putten, an experienced journalist and communications consultant. It will be highly interactive, in several different languages, with opportunities for open questions to the speakers and individual interviews by request.

For more information on the Risk Management Summit, including a detailed agenda and the registration process, please visit:

See you next Thursday!


Rezidor and Diversey: Partners in Sustainability

Solutions for Sustainable Hospitality


As one of the fastest growing hotel operators in the world, we at the Rezidor Hotel Group have entrusted Diversey with providing housekeeping and kitchen solutions that deliver superior cleaning results with minimal impact on the environment and improved profitability for the hotels.

As a visionary green pioneer, we launched the hotel industry’s first Environmental Policy in 1989, followed by the first comprehensive Responsible Business Programme in 2001 – both with the clear pledge to minimize our environmental footprint. Today, 55% of Rezidor hotels  have achieved eco-label certification.

In January 2012 we launched Think Planet, an ambitious energy saving initiative that aims to reduce energy consumption by 25% by 2016. Building on our environmental successes of past years, we at Rezidor will continuously strive to reduce our resource consumption, by focusing on operations and investments.

Through its expertise and superior solutions, Diversey helps its customers reduce the environmental and operational impact of their businesses, saving water, lowering energy consumption, and reducing labor costs, while also making facilities safer, cleaner and more hygienic. Working with Diversey product chemicals in the housekeeping department has allowed us to minimize on packaging and the use of chemicals, which is required for all our hotels – and even more so for those with an eco-label.

Diversey delivers a mix of products and services that greatly support Rezidor hotels. Among the innovations helping Rezidor meet its environmental commitments and improve its operational profile are:

•            Diversey’s innovative, wall mounted Revoflow® dispensing system for dishwashing, which utilizes lightweight, easy to handle off-the-floor containers, helping to ensure a safe and clean workspace. (The patented Revoflow cap automatically doses the right mix and quantity of concentrated powder and liquid to suit the cleaning specifications of each hotel.)

•            Divermite™ brand packaging and dispensing systems for housekeeping departments, which ensure the correct mix of cleaning chemicals – with as much as 97 percent less plastic waste per liter of solution when compared to conventional, ready-to-use packaging.

•            SoftCare® brand soap in hotel washrooms, which also delivers superior hand-washing results with less waste than conventional products.

Most recently, Diversey has delivered another innovation in operational and environmental management for Rezidor’s hotels: the new Environmental Packaging Calculator. This tool has helped us quantify the environmental benefits to be achieved from Diversey’s innovative packaging, dispensing and dosing expertise, and superior product formulations, which require less water and energy use at the customer site.

The calculator delivers side-by-side comparisons of similar cleaning and hygiene products that come in different packaging, thereby allowing us to make more informed choices in regard to cleaning products. This also allows us to better manage our operations and reduce our environmental footprint.

It was found, in an analysis for Rezidor’s UK business, in a single year, that Diversey reduced Rezidor’s environmental impact by:

•            41% in total packaging waste

•            61% in greenhouse gas emissions related to materials and shipping

The Environmental Packaging Calculator tool also helps us meet our sustainability and compliance objectives. Eco-certification programs such as Nordic Swan and the Green Key International ecolabel system for hotels require participants to document their total use of plastic and cardboard packaging – a process Diversey has made much simpler.

The array of solutions provided demonstrates the value of Diversey’s highly integrated solutions for the Hospitality industry, and we are proud to partner this great organization.



Risk Management Summit Lines Up First Class Speakers

Amsterdam, May 10


Risk Management Summit Lines Up First Class Speakers

Amsterdam, May 10

Five weeks from today, on 10th May 2012, I will have the great honor of opening the first ever Risk Management Summit for senior European business leaders at the RAI Exhibition Centre in Amsterdam.

At this Summit we are bringing together some of Europe’s most influential leaders from the Building Care, Retail, Lodging, and Food & Beverage industries, who will help promote the critical role that risk management must play in business strategy. They will focus on the most innovative current initiatives on business and corporate Risk Management.

The carefully selected speakers will focus attention on how leading corporations are addressing, mitigating, and ultimately eliminating business-related risks in areas such as food safety, people safety and infection control.

The purpose of the Summit is to showcase the strategic thinking of major businesses from selected industries on Risk Management practices from three different angles: Food Safety, Labor Safety and Infection Control.

Each session will present practical ideas for business leaders to take away and rapidly integrate into their own organizations in order to enhance their commitment to protect employees and customers’ lives, and to improve the bottom line.

The event brings together speakers who are senior executives from blue chip global corporations, including McDonalds, Coca Cola, Metro, ISS, Accor, Compass, Autogrill, Friesland Campina. We are delighted and honored that the keynote speech will be delivered by Her Royal Highness, Princess Laurentien of Orange-Nassau.

We will be welcoming an audience of several hundred specially invited senior business leaders from corporations, associations and non-governmental organizations, who have been selected from across Europe to attend. There will also be participation from qualified visitors to the ISSA/INTERCLEAN exhibition, which is being staged concurrently, also at the Amsterdam RAI.

Simultaneous translation will be provided into the main European languages, and a feedback system will be in place for the audience to interact with the speakers during the panel discussions.

In summary, three reasons to attend:

  1. Top level speakers with deep understanding of the topic
  2. Interactive event to facilitate audience participation and networking
  3. Free entrance to the Summit and complimentary entrance to the Interclean Exhibition

We are very excited about this Summit and it will be great to see you in Amsterdam!

To find out more about the Risk Management Summit, including the registration process, please visit:


New Dilution Control System from Diversey Improves Employee Safety, Enhances Accuracy and Reduces Costs for Foodservice Organizations

Easy-to-use system streamlines cleaning operations


At Sealed Air’s I&L Business Unit we have a proud history of innovation in dilution control. For example, Diversey was awarded the 2011 International Sanitary Supply Association (ISSA) Innovation Award for the SmartDose dilution control system. This system minimizes maintenance costs and contact with chemicals.

It’s time to announce another major innovation.

Sealed Air’s I&L Business Unit has launched the Diverflow with Sure Link™ dilution control system. This is a wall-mounted chemical dispensing system that provides foodservice organizations with a safe and easy way to clean multiple kitchen areas – while reducing environmental impact.

Diverflow overcomes a number of challenges inherent to traditional solutions, including in the areas of safety, ease of use and risk of dosing and dilution errors.

Representing a safe and easy way to clean multiple kitchen areas, it:

  • Reduces hazards and errors by ensuring that employees avoid contact with chemicals and that concentrated solutions are not mistakenly mixed or improperly used. With the push of a button, the desired type of solution is safely delivered to achieve consistent and accurate results every time.
  • Is designed for simple employee training with straight forward color-coded equipment and a push-to-dispense design. Consistent dilution and dispensing capabilities ensure workers are cleaning with the correct strength solutions to eliminate overuse and waste. Color-coded cap and bottle lock-out features ensure that employees use the correct product for each application while reducing exposure to concentrated solutions.
  • Includes six easy-to-load pouches of concentrated formulas for glass, washroom, floorcare, multipurpose, manual ware wash and sanitizing needs.

The vacuum action of the Diverflow system allows customers to see the pouches collapsing until they are completely empty so virtually no residual chemical remains. This enables kitchen workers to maximize solution use while eliminating unsafe spills and exposure to chemicals. The wall-mounted design also reduces trip-and-fall hazards by removing chemical containers from the floor.

With Diverflow, foodservice operations also have the ability to reduce their environmental footprint. Reduced plastic and cardboard packaging lessens waste and promotes recycling.

We are very proud of the fact that McDonald’s awarded Diversey its Best of Green classification, in an exclusive guide given by the company to its franchise holders, and which lists suppliers recommended for the best combination of sustainability and efficacy. Our inclusion here comes significantly from the continuous improvement in our product offerings, and from recent successful tests of Diverflow, which debuted in McDonald’s restaurants in Germany, Poland and France. McDonald’s employees gave the new product range high marks for ease of operation, safety, and space optimization and reduction of clutter in the work area.

To obtain Diverflow in your locale(s), please find details for the Sealed Air Diversey offices in your country or region at


World’s Leading Food Safety Experts Gather at The Global Food Safety Conference

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In February both Sealed Air and Diversey were once more the main partners at the Consumer Goods Forum Global Food Safety Conference, which gathered close to 1000 food safety senior leaders from over 50 countries.

The key difference this time was our integrated approach as a single, united company, comprising both Sealed Air and Diversey.

For the first time, we showcased the combined value proposition that the two companies bring to food safety and security at the event, which was held in Orlando, Florida. With the key combination of leading experts in food science, packaging and microbiology, we demonstrated strategies for protecting and enhancing the entire food and beverage supply chain – from farm to fork – by collaborating to reduce contamination, extend the shelf life of food, and elevate the food and beverage experience for the consumer.

As part of our presence at the event, we hosted a breakfast session titled “Facing the Challenge of Building an Effective Food Safety Management System Across Cultures.”  The session focused on the ways in which culture can positively impact the building of an effective food safety program, globally, to ensure comprehensive risk management across the supply chain.

Werner Linders and Catherine François from Diversey introduced the round table, stressing three key areas of work where Sealed Air is focusing their efforts:

  • To change the industry’s way of thinking to tackle the three most pressing issues facing our food supply – Food Safety, Food Waste, and Food Access
  • The challenge of not creating more arable land and growing more food, but providing “access” to sufficient amounts of safe and quality foods – especially in developing countries.
  • To manage food safety globally, and contribute to making a safer and sustainable global food supply chain.

The round table members were:

- Alain Dewael, Senior Manager, Quality Assurance and Regulatory Affairs, EMEA, Starbucks, Netherlands

- Vera Petrova, Safety Services Manager, Food Safety, Walt Disney Parks and Resorts, USA

- Joan Menke-Schaenzer, Chief Global Quality Officer, Research, Quality & Innovation ConAgra Foods, Inc.

On Thursday, senior leaders from Sealed Air participated in a panel discussion called “Using Innovative Technologies to Implement a Safe and Sustainable Future Supply Chain.”  The program discussed how technology can reduce cost, increase transparency, and help an organization remain competitive.

I was honored to open the debate with a key question around the use of technology: In the Food Processing, Food Packaging and Food Retailing industries – How can technology be used to reduce waste and cost, while preserving fabricated foods and ingredients during transportation and retailing and to point of consumption?

Bob Gravani, Professor of Food Science at Cornell University, USA, moderated the round table, which convened:

- Tatiana Koutchma, Research Scientist, Food Process Engineering, Agriculture and Agri-Food, Canada

- Ron Cotterman, Executive Director, Sustainability, Sealed Air Corporation

– Aldin Hilbrands, Senior Manager, Product Integrity, Royal Ahold, The Netherlands

The above are critical issues, especially in light of a recent UN study finding that one-third of all the food produced on the planet – about 1.4 billion tons of food – is wasted every year.

At a Diversey-hosted VIP dinner for our customers, the guest speaker was one of the leading voices on food marketing and the food industry environment of the future, Dr. David Hughes, emeritus Professor at the University of London. He is a strong proponent of building vertical alliances between members of the food industry value chain: farmers, life science and input companies, ingredient firms, food and beverage manufacturers, retailers, and food service professionals.

David’s presentation underscored comments made earlier in the week by Sealed Air CEO Bill Hickey: “Nearly every step in the food production and consumption chain affords the opportunity for business involvement and contribution, and we have committed our company to a path of innovation to help the world increase access to food, to keep it fresh, and make it safe and secure for all people.”

These areas represent a critical nexus between business development and humanitarian needs.

We will continue to push the envelope on both counts. Stay tuned for more news.


New ‘Made in Asia’ Line of TASKI Floor Care Machines Launched in China

Machines combine innovation with superior design to meet Asia’s needs for a durable and high performance floor-care solution


For many years, our customers around the world have relied on TASKI by Diversey products to deliver superior cleaning performance. The TASKI brand is backed by more than 50 years of innovation, proven effective technology, superior manufacturing and reliability. When our customers buy a TASKI machine, they know they are getting truly innovative floor care technology that enhances operational efficiency and delivers clear sustainability benefits.

Recently, I was honored to host more than 100 customers and business partners in Shanghai on the occasion of the launch of a special Made-in-Asia line of our award-winning and comprehensive TASKI portfolio, which ranges from scrubber driers and single-disc machines to dry/wet vacuums and carpet care solutions.

We are extremely pleased that our Asian customers can now benefit from this innovative floor care technology. In fact, our Asian team has built on the TASKI legacy by developing a new line of machines for the region. In China, for instance, many of our customers face unique challenges and requirements when it comes to cleaning and hygiene. China’s high population density and unique environmental conditions create challenging floor-care cleaning requirements. Dirt build-up is greater and climates and temperatures are more extreme. Effective cleaning means that floor care machines need to be built and designed to meet these unique challenges. This is what we have achieved with our new TASKI machines. China is the first stop in our Asia launch of the new TASKI line of solutions and it was a great success. Our team is certainly exciting and looking forward to rolling out the new line in more markets to come.

In addition to the new line of machines, we are also launching a new line of TASKI tools and accessories that caters specifically to Asia’s needs. The range of cleaning tools, which includes cleaning pads, cleaning trolleys, mops and handles, microfiber cloths and buckets, completes the TASKI integrated floor care solution to meet all floor care needs. In particular, the new TASKI cleaning pads, when combined with the new TASKI machines, will deliver high performance cleaning results.

Our company has also gone to great lengths to assure that the quality of the new machines deserves the TASKI brand. We have invested in sophisticated testing equipment and hired a new staff of engineers and quality control specialists to assure that every machine that comes off the production floor in Asia is made with excellence to withstand the conditions to which it will be exposed.

Our new TASKI floor machines include some very innovative and patented features including the V-shape and W-shape squeegee system that picks up 99% of water from the floor and the Intelliflow system which dispenses the right amount of cleaning solution and water onto the floor according to the speed of the machine. This helps to reduce the consumption of water and chemicals by up to 50%.

The new TASKI machines come in a variety of sizes and functionality to suit different scale and mode of operations. They range from the TASKI ergodisc HD®, the rugged single-disc machine that is built with a resilient metal chassis and extra weight to handle the most challenging floor surfaces; to the TASKI swingo 4000, the largest in the scrubber drier range that delivers faster cleaning speed with greater power for large floor areas. The other scrubber driers include the TASKI swingo 350B, a battery-powered auto scrubber with a low profile that can reach under obstacles such as tables or racks; the TASKI swingo 760 with a 40-liter tank, available in a battery-powered or cable-powered model; the TASKI swingo 1260B with a large 60-liter tank; and the battery-powered TASKI swingo 1660 with a large 85-liter tank.

For more information on the TASKI portfolio in Asia, please visit:

For all other regions, please find us at:


A legacy of strength sets the path for the future

Diversey customers continue to count on expertise, superior products under new Sealed Air structure


Times of change often spark periods of reflection – for individuals and businesses alike. That’s been my experience of the past several months as Diversey has become a part of Sealed Air. Assessing the new opportunities ahead of us has reaffirmed my confidence in our essential strengths as an organization and added to my excitement about the new era we have entered. We are stronger than ever and poised to bring even greater levels of service, product innovation and expertise to our customers around the world.

I’d like to share with you some of my thoughts about what these new and exciting times will bring for the new Sealed Air’s Institutional & Laundry (I&L) business and for our customers.

Same passionate experts and trusted brands, new business alignment

Our new company represents the start of a new era of opportunity for our customers.

We will offer  further innovation, a broader array of trusted brands and deeper expertise to our customers as well as high quality products with excellent service. The I&L business unit of Sealed Air is a global integrated supplier that manufactures and distributes chemicals, tools and utensils, machines, and training and consulting services for the Institutional and Laundry sectors. We continue to deliver solutions in building care, food safety, laundry and infection control for our broad customer base in sectors such as:

  • Building Service Contractors and Facility Management
  • Retail
  • Food Service
  • Hospitality
  • Health Care

Sustainability is our passion

Businesses around the world continue  to recognize sustainability as a competitive advantage and are doubling efforts in establishing sustainability strategies and practices, much in the same way Sealed Air has done for its own business.

Here at Sealed Air, our main priority is to create solutions that enhance sustainability – by improving our customers’ profits through reduced operational costs associated with energy and water conservation, and through waste reduction, regulatory and legal compliance, positive labor relations, and a healthy and safe workforce.

There is no one-size-fits-all approach to sustainability. Our commitment is to help customers choose the right options for their needs – cleaning and hygiene solutions that help safeguard human health and improve our customers’ operations while reducing waste and saving energy and water. In everything we do, our customers count on our expertise and our commitment to partnerships just as much as they rely on our superior products and tools.

Partnering with our customers

In nearly 20 years working among and leading Diversey’s people, I have been impressed time and again by their genuine desire to fully understand and meet customer needs. Our people work within a rich legacy of more than two centuries of trusted brands paired with industry leadership. We are able to deliver the highest Value creation for our customers being the best at Problem solving and Solutions delivery.

We create Value through:

1. Innovative products, applications and solutions delivering Operational Efficiency and lower total costs to our customers

2. Risk Management programs focused on Labor Safety,  Food Safety and Infection Control

3. Differentiated sustainable solutions

In the coming weeks and months, my colleagues and I will use this blog to share resources, ideas, best practices, innovations, sustainability news and commentaries on trends in the industry. We invite you to join us. Ask questions and let us know what you think, and which topics you’d like us to address.

Pedro Chidichimo is the President of Sealed Air’s Institutional & Laundry Business. He has held executive leadership roles at Diversey and its legacy companies since 1994. He led Global Customer Solutions and Innovation for Diversey from January through October 2011. Previously, he led the Europe, Middle East and Africa region from October 2006 to January 2011, and held several leadership roles in the Latin America business, including a year as the president of that region from July 2005 to October 2006. He holds a bachelor’s degree in chemical engineering from Universidad de Buenos Aires and a master of business administration degree from Universidad Austral in Argentina.



Portable and Internet Based Tools Critical For Business Success

and customized E-procurement systems


Last week I wrote for the European Cleaning Journal on the benefits for facility management companies of implementing and running IT systems and procedures to improve front and back office operations.

In today’s era of ubiquitous portable technology I am surprised at the low level of adoption within our industry of such easily available resources. Internet based applications can differentiate a business from its competitors through improved service quality, and efficiency and profitability of back office procurement tasks.

Despite the availability of standard or customized internet based solutions I have seen facility management companies and executives struggle with key tasks such as workforce planning, service programming or online purchasing automation.

For a service deployment manager one of the least desirable things is to have a poorly programmed day with resources sitting idle. And for a procurement VP, dealing with more than 100 product and equipment suppliers, the net provides amazing opportunities for automation. Let me explain where I see the two biggest potential areas for facility management companies.

Front end applications for improved service quality

Having worked for many years with the leading actors in the field, I have seen the best innovation coming from tools such as computers or hand-held devices that are simple to operate. Centrally managed and locally deployed, these tools offer a powerful way to achieve optimal work-loading and allocation, labor and cost estimation, inspection, and optimization:

  • Work-loading and allocation: scheduling routine/daily tasks, balancing workloads, generating and printing assignments
  • Labor & cost estimation: calculating employee and budget needs, managing inventory, supplies and equipment.
  • Inspection: PDA and PC-based inspections helping to capture critical observations and identify areas demanding immediate attention
  • Optimization: real-time reporting, employee performance analysis and continuous improvement.

These workforce planning tools allow your facility management company to do more with less, and significantly differentiate you and your business; they elevate professionalism, enhance productivity and improve the level of cleanliness of buildings.

And then there are the labor savings…

Back end applications for efficient and profitable procurement

Knowing that the number of tools regularly used to deploy a good facility management task is just too high, there is a level of complexity that needs to be managed efficiently.

There is a need to enhance cleaning operations through optimization of the supply chain. E-procurement systems are good at this, with the capability to deliver significant benefits by streamlining processes and improving financial performance.

Because there are very few dedicated online procurement systems for building service contractors, my suggestion is to create a small team to research the options available and ask your chosen vendor to customize a system that is right for you.

The main benefits of E-procurement systems are:

  • Standardization and harmonization of product ranges to streamline business processes
  • Control and visibility of spending to lower operating costs
  • Robust reporting to deliver powerful business intelligence
  • Improved operational efficiency and supply chain management.

For one building service company with 2,500 customer locations – spending of 17 million euros with 58 suppliers for janitorial, uniforms, office supplies, etc. – a procurement system designed for cleaning operations supplies and consumables achieved annual product spend reduction of 10 percent and reduced admin processing costs by 80 per cent, saving 346,000 euros per year.

Another European building service contractor was able to reassign 16 full time employees in its accounts payable department by using electronic invoice matching capabilities.

We call upon businesses in our industry to start adopting such tools – for their own sake. The bigger your business, the bigger the rewards. There is nothing riskier than doing things the same old way.

Read the full article in the European Cleaning Journal here.


Listening and Responding through Social Media

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Last Friday I had the distinct opportunity of hosting a session at the Global Food Safety Conference in London on the growing influence of social media on corporate-consumer communications in food safety and other industries. Diversey is a partner to the conference’s main organizer, the Global Food Safety Initiative, which every year brings together more than 600 food safety specialists from more than 40 countries to discuss the trends and issues impacting food safety. Many of the world’s leading manufacturer’s of food and beverage products are in attendance.

Joining me for the session were Robbie Vorhaus, internationally recognized management consultant and crisis communication expert, and Jean-Jacques Vandenheede, senior retail industry analyst for ACNielsen Europe specializing in mapping the changes that affect the grocery retailing industry.

We had a very interesting dialogue and discussion, which began with a review of a well-known food outbreak case study in the United States – when a huge amount of attention was focused across multiple channels in a compressed timeframe – and offered some examples of best practice responses to food borne illness and contamination.

In January 2009, after five people had died and more than 400 people had fallen ill due to salmonella contamination, the Peanut Corporation of America issued a recall for products made over the previous six months. The recall was later extended to over 400 consumer products made in the previous two years.

What made this particular case study unique was the significant spike in attention it drew in the social media universe. Consumers used a variety of social media channels to discuss and voice opinion about the recall. The FDA Peanut Butter Recall widget was used 1.4 million times in 9 days, and appeared on more than 5,000 different websites. FDA’s Peanut Butter Recall blog received over 14,000 total page views within a month of the recall announcement.

Because the peanuts processed by the Peanut Corporation of America were sold to many food companies for use in various products, major consumer brand companies reacted to the outpouring of opinion in different ways. Some used the opportunity to engage with consumers in unprecedented, highly-transparent communications. Unlike many previous recalls, companies not responsible for contaminated products also used social media to protect their brands from negative association.

Our panel of social media experts offered some interesting perspectives on this case study and provided some good lessons for everyone – corporations and consumers – about the role of this growing media channel in food safety discussions. Here are a few highlights of their comments:

Jean-Jacques Vandenheede pointed out that to have real credibility in a crisis a company should have an evergreen presence, “sharing examples of positive things going on with the product, so you’re more credible when things are in crisis.”

Robbie Vorhaus: “If you’re a market driven company, social media is a tool to listen. You want to listen. You may not always like what you hear. But if you’re intent is to grow and be a market leader, you need to be willing to take the risk.”

Jean-Jacques: “This is a learning zone for everyone. It’s new for everybody. It’s new for us, for companies and users. We’re going to have to see over the next couple of years how this will evolve and no one is sure yet.”

Robbie: “We have not been used to communicating this way as corporations. Over time, the conversation will become more flowing and two-way.”

Jean-Jacques: “If you, as a company, as a brand, follow your heart and tell your story, you can change the world.”

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